Sales Force management for Manufacturing Industry

Client Background

Client is a leading automation tools manufacturing industry in the region of Maharashtra possessing cutting edge technology, to provide innovative solutions consistently for wide range of industries. Client has a sales & service team strength of 50+ executives.

Business Need

Main objective of the client is to provide a fuel compensation for their sales / service team, based on each executive distance traveled information in real time and to increase efficiency of their field force.

Solution Implementation

and also facilitates the client to extract every individuals distance travelled information based on date/month. This innovative feature of Trinetra iWay sales force management app provides complete insight over each executive daily logs using its Schedule Management Module and also facilitates the client to provide their fuel claim with ease based on each executive’s distance travelled information in real time using its History and Reports.

Trinetra iWay also facilitates the client to get instant status after every task completion for the day and also triggers notifications incase of any deviation in their scheduled task. Trinetra iWay addresses the client needs by increasing their sales and service team job quality and also increases their productivity drastically. The clarity of job status, combined with the Location based intelligence from Trinetra iWay facilitates managers to satisfy ad hoc client requests by requesting the field force in that location of the client thereby resulting in better turn around time…

Benefits of the solutions

• Maximized Visibility over your team
• Utilizing Executives during Business hours effectively
• Reimbursement automation
• Customer satisfaction
• Effective Utilization of assets
• Reduced Operational Costs
• Higher task closure
• Better Sales Performance

Client Background

Client is a leading beverage manufacturer and distributor in India, Bangalore. They offer services to their clients by delivering products at their doorstep and go through rigorous quality checks. Client also delivers on commitments not only to consumers, but also to team members, vendors and among their community. Client has a delivery team of 150+ executives.

Business Need

The client wants his sales team to be well equipped in advance relating to the distributors order profile, and to analyze whom they are about to meet. Also wants his team to be street smart in placing orders based on delivery time. To do so their requirement was to have a mobile app to track and monitor their employees.

Solution Implementation

Trinetra iWay along with the order management module has been provided to the client to improve their perceptibility on the stock details at any point of given time. Using Trinetra iWay on field Mobile Application Sales team will have complete control over their order and inventory details instantly from their device; Trinetra iWay also enhances the awareness level among sales team with lead time to deliver products to the distributors which gradually improves the reputation for orders. On top of the application customer location mapping and visits to the customer place becomes the value addition for the key stakeholders to improve their productivity.

Benefits of the solutions

• Maximized Productivity
• Increase Business knowledge and Awareness
• Effective Utilization of assets
• Reduced Operational Costs
• Improved Street Smartness
• Ensures Quality of work
• Time Management

Client Background

The client is a leading service provider for various industries across the globe have his HO in Dubai , known for their quality and excellence of service. They work relentlessly to provide quality in all and stand apart in real world to get it into their customers’ hands.

Business Need

Main objective of the client is to have a complete visibility over their workforce in field and also to extract the day to day activities data of each individual.

Solution Implementation

Getting relevant insight over your field force activity on field and measuring their productivity & schedule deviation are the pain points for our client. Integrating Trinetra iWay mobility solution has addressed the clients need by providing on time complete insight over each executive activity, including distance travelled information, task completed place, date, time and also saves the task completed history for future reference. These value added features of our field force management solution facilitates the client to have visibility over their field force team. It enhances the client to utilize the resources on field towards effective utilization. With Trinetra iWay mobility solution client can avoid schedule deviation and increase the organization productivity drastically.

Benefits of the Solutions

• Maximized visibility over your team
• Integrate to other ERP
• Effective Utilization of Workforce
• Monitor Deviations and Route Cause
• Improved Customer Service
• Reduced Operational Costs

Client Background

Client is a leading Mineral Water Manufacturing & distribution company in Chennai , Tamil Nadu having 50+field executives visiting various retailers on day to day basis and receive orders from them directly in and around.

Business Need

Client’s requirement was to have an application to track their field force team who are in field with task completion details, quality time spent with the retailers, entire order life cycle and reports on their day to day activity.

Solution Implementation

Client was provided with Trinetra iWay Mobility Solutions app, Integration of Trinetra iWay mobility solution to their day to day activities provided the customer with the required solution. Using our field force tracking app client can have a complete control over his ordering life cycle, right from the tasks assigning to the goods delivered and getting feedbacks directly from the application provided.

Along with that the task completion details, details of stocks from their existing inventory and the order processing details everything can be directly managed from the Trinetra iWay application. Our app has also been enriched with Business Intelligent reports to have a complete insight over the day’s work done.

Benefits of the solutions

• Instant Order Management information
• Quick Access to your ERP
• Effective Utilization of your team
• Reduced Operational Costs
• Improved Task completion percentage
• Ensures Quality of work
• Business Time Management
• Improves Productivity of the Organization
• Lesser turn-around time for Sales closure

Client Background

Client is a leading IT solution provider having access to new talent pools and innovative sourcing methodologies in Dubai, UAE. Apart from IT solutions they also offer staff augmentation service for more than 150+ clients, to put right person in the right job at right time.

Business Need

As the client has customers from various industries, it’s essential for them to make their sales team to visit customers on regular basis. Main objective of the client is to have their database updated with pertinent client information from customer place.

Solution Implementation

Trinetra iWay sales force automation app fulfills the client need; with this application being implemented client can monitor sales people current status, and scheduling time based client visit etc. Moreover, Trinetra iWay solutions have been have integrated to the customer’s CRM application where they can update task completion status at scheduled location and also record customer requirement from customer’s place. Salesmen can also update client’s new requirement which facilitates to get information and to be prepared to serve them their needs on-time. Enhancing with sales force management app improves sales team efficiency to achieve priority task for the day based on their calendar. Customized features of our sales force automation app make our client to be step ahead than their rivals.

Benefits of the solutions

• Maximized Sales Team utilization
• Reimbursement automation
• Critical Client database maintaining
• Consolidated ERP data
• Effective Sales Member Time utilization
• Maximized job status visibility
• Improved Customer Satisfaction
• Increased Revenue
• Reduced Operational Costs

Client Background

The client is one of the leading homemade foods preparation and distribution company in North of India, Pune, they prepare food with the help of housewife’s directly from their home and distribute to their client’s location.

Business Need

The client wanted a mobile application for the following tasks which they want to perform with fewer efforts.

• To assign delivery tasks with details of the client to the delivery person
• To monitor and keep track of delivery person in field
• To denote the shift timings of the delivery person
• To get feedback from clients regarding their time of delivery, quality of food etc.,

Solution Implementation

Client was provided with Trinetra iWay Mobility solutions, integration of Trinetra iWay Mobile Dispatch Management Application provided the customer with the required solution. Using Trinetra iWay Mobility application client had a complete control over his Food delivery persons, starting from tasks assignment to receiving instant feedback from clients, along with this the task on time completion details, shift timing details and available person based on their shifts directly managed from Trinetra iWay application.

Trinetra iWay is also enriched with Business Intelligent Reports for the client to have a complete insight over the performance of the delivery persons along with client’s feedback ratings.

Benefits of the solutions

• On time Delivery
• Improved Customer Satisfaction
• Effective Utilization of delivery executives
• Reduced Operational Costs
• Improved Task assignment and completion percentage
• Ensures Quality of job progress and completion
• Time Management and utilization
• Improves Productivity

Client Background

Client is a leading furniture manufacturer providing stylish furniture’s at affordable cost in Mumbai . They own an online shopping store to sell these furniture’s online. The key for their business success is they do deliver the products at door step.

Business Need

Client wants to ensure the delivery is happening on time and for this they required an effective route optimization solution which can support quick delivery. Client believes that timely delivery of the product will lead to better customer satisfaction and to achieve this objective they have defined TAT’’S for delivery.

Solution Implementation

We provided them Trinetra iWay field force solution which enhances their service team to choose best route with shortest distance and reach customer place on time. Trinetra iWay mobility application also facilitates the operation manager to receive instant notification about delivery of the product. Providing complete insight on product delivery, time, location and executive job status helps to evaluate the performance of each individual based on their turnaround time for each delivery.

Unique features of route optimization technology are to reduce the fuel consumption and provide complete insight on distance travelled. By possessing this application, they easily track product delivery status, evaluate service team’s performance & provide accurate fuel reimbursement for them.

Benefits of the solutions

• Maximized Business ROI
• Reimbursement automation
• Client database in finger tip
• Consolidated ERP data
• Effective utilization of assets
• Maximized view on asset rating
• Improved Customer experience
• Decreased Overtime
• Reduced Operational Costs

Client Background

Client is engaged in manufacturing, supplying and exporting of high quality knitted and hosiery garments in Southern Region of Tamilnadu. They are also into selling these products to retailers for which they have employed 20 sales executives who visit different shops in different areas for selling those products.

Business Need

As the client is into selling their products to retailers, getting relevant insight over sales person activity on field and measuring their productivity & schedule deviation has become their major pain points.

Solution Implementation

Client was provided with powerful Trinetra iWay Field Force Solutions, which gives complete insight over each executive activity. Trinetra iWay app helps to monitor and track the real time locations of the executives, so that the task deviation based on area will be tracked and monitored.

The total travel history of the persons with their corresponding area they have visited can be viewed in history screen by selecting the respective executives.

Trinetra iWay also provides intelligent features such as Geozone (Point of Interest), with automatic alerts for every entry and exit into the customer location. This in turn helps user to know the total productive time spent by the executive on a particular customer.

The above details can also be generated and scheduled as a report to the stake holders for quick management and decision making, which helps in improving their productivity and helps for future forecasting

Benefits of the solutions

• Comprehensive Executive work monitoring
• Increased Resource Utilization during business hours
• Improved Daily Productivity
• Decreased Overtime
• Reduced Operational Unwanted Expenses
• Real time deviation monitoring
• Higher task closure
• Better visibility and progress

Client Background

Client is a leading service sector, has around 10 to 15 branches of his service team in different area, has his HO in Hyderabad and wants to utilize the efficiency of service executives to maximum in order to give his customers a more satisfied experience.

Business Need

Since the client is maintaining different branches of service team in different area, they were not able to monitor and utilize the Service team to the maximum. They were not able to know the exact productive timing, hours spent by the assets in client place, and the executive’s non-working time to assign new tasks

Solution Implementation

Trinetra iWay Field Force mobility solution has been provided to the client, iWay app addressed the client’s need by providing complete insight over each executive activity, including the current location (Monitor their location), service executives progress (Know their Assigned vs Completed Jobs) and distance travelled (History of their movement) by the service executives are shown along with the productive time spent by the service persons towards his customer is captured and notified.

These value added features of our field force management solution facilitates the client to have a complete insight over their service team and instant engagement of the service person with the customer. Business oriented reports supports the customer to identify productive employees and reward their hard work.

Benefits of the solutions

• Maximize satisfied customer service
• Effective Utilization of Workforce
• Monitor Progress vs Deviations
• Reputation in Business
• Improved Customer Satisfactions
• Reward Hard work to improve efficiency

Client Background

The client owns a service offering company in Mumbai and has around 200+ trained staffs in pest control, window cleaning, commercial landscape designing etc., to serve their customers requests on-time.

Business Need

Client’s requirement is to have an application to get real time updates to monitor the task completion details along with their quality of work of their field force

Solution Implementation

The client was provided with Trinetra iWay mobility solutions where the client can assign task to their staffs based on their specialization using its powerful Schedule Assignment Module and also Trinetra iWay Work Force Mobility app helped them to keep track of the executive’s current location and progress.

Our Workforce management app also provided instant status after every task completion for the day and triggers notifications in case of any deviation in scheduled task. To keep track of quality in work completed by executive’s, snapshots of work can be taken from the mobile app and sent to final approval authority which is to be forwarded to their client.

Trinetra iWay has its unique solutions for instant updation and unique decision making for Field/Work Force Team across the Globe.

The clarity of job status, combined with the Location based intelligence from Trinetra iWay facilitates client to satisfy adhoc customer requests with complete insight over their service staff team which ensures high quality work.

Benefits of the solutions

• Effective utilization of the manpower employees
• Maximized Productivity through visibility over their work
• Customer Satisfaction
• Instant Progress and Completion updates
• Reduced Operational Costs
• Improved Task completion percentage
• Ensures Quality of work on field
• Better Visibility and Future Forecast