Trinetra iWay as Inventory Status Updation Tool for Leading Service Industry

Client Background

The Client is a leading service industry providing repair and services for automobile parts. Supplying spares across globally who in turn provides shipping of parts, so requirement based knowing the inventory status along with the key aspects on labour management for their business development.

Business Need

As a leading service industry of automobile spares repair and service they are one of the highest revenue generating industry with the shipping parts to their global customers. The client is relied on a spreadsheet to manage their repair and service parts inventory. As manual process resulted in unnecessary shipping, inventory and labor expenses, the client requested a solution to give better achievements in inventory management.

Solution Implementation

Client was provided with Trinetra iWay application to access accurate data on inventory status and location, eliminating unnecessary reordering of parts and overnight shipping fees. Further, reports are available to track suppliers’ delivery time, as well as usage of parts and equipment, for predictable spending and ordering. App also facilitated Lead time per customer, zero unnecessary shipping charges and unnecessary equipment expenses are reduced. The executive in field can also include his schedules and comments in the given field. With the help of Trinetra iWay, the teams can discover all mentions about the inventory. As the unnecessary shipping charges and unnecessary equipment expenses are reduced, the client business can cut downs huge operational cost and the revenue has been increased.

Benefits of the solutions

• Maximized Productivity
• Customer Satisfaction
• Centralized Monitoring
• Effective Utilization of assets
• Plan vs Progress status report
• Ensures Quality of work
• Improves Productivity

Client Background

The Client is a leading financial consulting service provider with regional office in Bangalore. They provide consulting services globally via online & direct visits with an on-field team of 50+ executives, so requirement based knowing the key aspects on support and advices for their business development is crucial which can be achieved using best financial support services management solution.

Business Need

As a leading financial consulting provider, they are one of the highest revenue generating financial advisor among their global customers located in Dubai, Qatar, Bahrain, Kenya, Tanzania, etc. The client monitors their support and advice status manually using spreadsheet and tally software. As manual process resulted in deviation in the support and advices also it leads to huge financial losses. To overcome this losses, they are in need of productive finance support task management software for their on-field support team.

Solution Implementation

Trinetra understood the business need and provided Trinetra iWay – a powerful finance service tasks management mobility solution which provides calendar notification in executive mobile and schedule deviation reports, through which the executives are aware on task dues that eliminates schedule deviation of high priority tasks. Trinetra iWay with schedule dues real time notifications helped the client to provide instant support and advices based on the challenges faced by their clients globally, thus improving on-time support for high priority tasks with efficient schedule management tool. Further, reports are available to track schedule deviation, as well as remarks and updates of support and advices, for predictable financial drops. Lead time per customer, delay supports and wrong advices on investment are reduced. With the help of Trinetra iWay – Mobile field force Solution, huge financial losses are reduced, the client gains huge profitability and their revenue has been increased.

Benefits of the solutions

• Maximized revenue generation, turn over &
• Improved Customer satisfaction.
• Instant updates on financial advices provided.
• High priority finance support tasks closure within due.
• Increase in the revenue trend through quick financial supports.
• Improved visibility into location, operations and performance.

Client Background

The client is a leading automobile battery supplier & service provider having 10000+ client base across globe and their information are maintained through a call centre located in the corporate office in Dubai. The call centre team assigns the service jobs with task ETA based tool to their 200+ on-field service technicians. So their requirement was to know the task assigned and its progress in providing quality service with quick turnaround time.

Business Need

As the client is from automobile battery supplier & service industry queries from their clients are to be addressed in right time in accordance with that monitoring and managing on-field schedules of the service technicians is a tedious task especially, when the technicians are held up in their past schedules. On the other hand, the call centre agents must be notified on the job progress of the technicians such that adherence to the planned jobs, Progress Vs Completion, Actual hours Vs Planned hours & service provided with spares changed are to be analysed which can be achieved using a robust automobile battery field service management software.

Solution Implementation

Trinetra iWay service field force mobility solution has been provided to the client, which serves as a quality schedule management tool that expedites service task management based on the ETA effectively. Different milestones have been set for on field technicians which helps the call centre agents to get notified on the job progress Vs current status, technician’s location, Actual Vs Planned hours with graphical reports and overall summary of the schedules of the day with an impressive dashboard. Trinetra iWay also offers a complete on-field business management solution in addressing the customer needs and enhances the on-field technician’s productivity, which in turn brings out their best performance using service person geo-tracking software with complete schedule management. With Trinetra iWay – Schedule tracking solution, schedule deviation can also be tracked and it also helps the technicians to be aware on task dues which eliminates schedule deviation of high priority tasks and keeps the call centre agents to be updated with the remarks and call status with ratings & instant customer feedbacks. As a result, the potentials are on continuous track in achieving the end to end quality of planned & unplanned service requests raised.

Benefits of the solutions

• Maximized Productivity from on-field technicians
• Instant Updates on Service with photograph
• Ensures Quality of planned & Adhoc services
• Centralised Monitoring & tracking of service people.
• Improve customer satisfaction
• Improved locations tracking, operations and performance.
• Improvisation in Support tickets closure with quick TAT.

Client

The client is a leading manufacturer & distributor of rice colour sorter machines, having a pool of 50+ sales team to pitch their wide variety of machineries in Bangalore, Chennai, Coimbatore, Hyderabad & Ahmadabad. By using their quick order conversion strategy, they provide instant offers to win the deal. So their requirement was to have an effective sales team management application with news management feature which lets them to manage their offers and deals quickly to close the orders on-table.

Requirement

Client has a strong marketing team to sell wide variety of rice color sorting machineries. Their major pain point is to eradicate the manual sales process and to go for the organized sales team monitoring mobility application which has news management, payment due real time notifications, order management & location tracking feature to instantly update on the current offers and deals going in the organization, so that the on-field executives on visiting the customer places will win the orders instantly & collect the payments within the due which increase the turnover and revenue of the organisation.

Solution offered

Trinetra iWay – On-field sales employee empowerment software helped the client with a best in-class field force management solution to the rice colour sorter machinery manufacturing and distributing industry in order to have the news management feature which helps on-field executives to stay updated with the ongoing offers and deals in their organization. News management feature, as a quick order conversion strategy proactively helped them to close their deals on-table. Trinetra iWay with order management as a complete business management tool improvised the on-field executive’s productivity by uploading the order in the software with discount from the customer place, which in turn brings out their best performance in delivering the products with advance plans. As a result, the potentials are on continuous track, and profitability is achieved with high customer satisfaction as they can honour their commitments in time, with instant updates on status are available to them with daily schedule management app where schedule notifications, schedule history, self-performance graphical reports, location tracking and real time alerts can be taken easily.

Trinetra iWay with effective payment collection dues notifications helped the sales executives to collect the payment within the set due and the cash in-flow for the organisation has been improved a lot.

Benefits

• Maximized revenue generation, sales turn over &
• Improved Customer satisfaction.
• Instant updates on sales schedules.
• High value of payment collection within due.
• Increase in the revenue trend through on-table order conversion.
• Improved visibility into location, operations and performance.
• Keep track on the special offers and new releases on the go

 Client

The Client is a leading textile machinery manufacturing & servicing industry, where the installation and service of machineries were done across India on day to day basis with a team of 125+ executives, so requirement based knowing the service executives visit activity along with the key aspects on service task management for their business development is crucial. As of now the client is planning to expand their market in UAE, Qatar, AbuDhabi, etc.

Requirement

Client being one of the highest revenue generating company in Textile machine manufacturing and servicing industry with the 125+ service executives on field among their customers, on-field executive’s faced difficulty in completing the service with quick TAT and their achievement is decreased, also executives need to check the active service schedules in their location. So the client requested an effective service task management mobile app to monitor and manage their service executive and engage with the internal team to give better achievements in support/service tickets closure on-time.

Solution offered

Trinetra iWay – Textile machinery service technician monitoring solution recognizes that the reputation of the company is no longer in the hands of customer service teams and that improvisation in communication process within the organization are equally responsible for delivering a great customer experience in service tickets closures with quick TAT. Additionally, the client was facing challenge in accessing service schedules information from multiple locations can be cumbersome and inefficient in closing the service against the planned hours in application. Trinetra iWay – Service Tasks Management Software is a best in class example where customer service teams collaborate together to handle consumer responses through efficient customer relationship management mobility solutions and get service process improvised and organized.

With Trinetra iWay On-field Service staffs tracking mobile application client can record all the service call closure remarks in order to have a better analysis on their service log. Trinetra iWay – Instant Service Solution assists them not only to monitor their job progress; it also provides an efficient resolution module to have better insights on the service provided by their executives earlier against the same request raised. The executive in field can also include their comments and sign in the given field with a photograph through which the managers can take the update related to spares and services provided. With the help of Trinetra iWay – Service team empowerment solution, the teams can be mentioned about the past feedbacks on various repeated services done.

The client now planned to implement Trinetra iWay – Sales Schedule management app to their sales team of 50+ sales executives also.

Benefits

• Maximized Productivity from on-field technicians
• Instant Updates on Service with photograph
• Ensures Quality of service work closed
• Centralised Monitoring & tracking of service people.
• Improve customer satisfaction
• Improved locations tracking, operations and performance.
• Improvisation in Service tickets closure with quick TAT.

Client

The client is a multi-modal conglomerate company with the objective of keeping track of the journey plans of their 30+ sales executive team operating in Delhi, Bangalore, Coimbatore, Kolkata & Gujarat. The challenge is in managing the sales team’s productivity and the expansion of their sales order value and volume. The aim is to stay updated with the real time order capture and ensure it results in the direct visits of the executives and managers with seamless task management software.

Business Need

Being in one of the highest revenue generating industries, the company, a multi modal conglomerate, found their managers facing difficulty in tracing their team of sales executives on the field, their journey plans and their order capture in real time with photograph uploads. So, the client requested a schedule management mobile app empowered solution to monitor and manage the field sales executives and engage them with the internal team to achieve better results in revenue.

Solution & Implementation

Recognizing that a sales management automated software will serve a vital need that can aid the company’s goal and reputation, Trinetra came up with the workforce management solution app that addressed the challenges of monitoring journey plans, direct visits and enabled them to do real time order capture.

Trinetra iWay – sales employee tracking mobile application is a best-in-class solution for creating enterprise values. With this sales teams can collaborate together with in-house team and do quick response on the go.

By using the salesforce automation app client can do effective order management, managers can keep track of work order details and help keep the sales team productive. Managers could use the mobility sales solution to manage information, maintain customer relationship and schedule direct visits. They can obtain quality reports in real time related to schedules, progress, instant customer feedbacks, etc.

Benefits of the solution

• Maximized revenue generation & productivity.
• Improved Customer satisfaction.
• Instant updates on sales schedules.
• Effective utilization of sales executives.
• Improve customer satisfaction through quick order deliveries.
• Improved visibility into location, operations and performance.

The Client

The client is a multi-modal fragrance manufacturer & supplier facing a challenge in managing its stock and providing on-time delivery of products to a client base of 9000+. They have commitment to dates of shipping which is very critical for them in the case for export to middle east, Australia, Oman, Kenya, Ethiopia, etc. They had to keep the sales executives at field updated to the branch offices in Cochin, Vizakapattinam & Mumbai on the availability of stocks on-time.

The Business Need

The client belongs to one of the highest revenue generating industries, had to integrate an employee monitoring software their existing CRM to provide their 60+ on-field sales executives with the right data on stock availability, that’s determined by the purchase orders received.

The client requested for a stock management mobile app to be integrated with the existing CRM of theirs in order to fetch stock details for the field sales force. This will help support the sales executives on the field to engage their clients better related to order delivery date commitments and to add brand value by providing exact data to the customers.

Solution Implementation

The team at Trinetra iWay – Sales order Management solution with stock maintenance recognized the company needed an organized and powerful field force management automated system to push up its growth and reputation. So, Trinetra integrated their mobile-based stock management system with the client’s existing CRM system to help access data about stock details for the field sales force.

The company has multiple product variants and to adhere to the committed dates of delivery, the field sales executives must be updated with current stock availability over instant notifications. Accordingly, the executive, based on the data fetched, can now honour their commitments to customers

Trinetra iWay – on-field task management and tracking is a best in class example where the sales team collaborates together through an employee task tracking mobility solution to handle customer response. Using effective stock management & order management features, the mobile solution helps executives stay update on stock availability in real time anywhere and anytime.

The Solution Synopsis

The Trinetra iWay – Employee GPS Tracking & Mobility Solutions hosted software for sales management is implemented for the client.

Benefits of the solution

• Maximizing productivity and efficiency
• Forecast the sales order closure effectively
• Sales Plan Vs Progress Status report
• Centralised Monitoring & tracking.
• Improved Stock management and quick deliveries
• Improved locations tracking, operations and performance.
• Improvisation in Sales Order Achievement

The Client

The client is a major manufacturer & distributor of cattle feed who faced the challenge of realizing on-table conversion and payment collection within the due dates planned for their sales team of 75+ executives in Karnataka, Mumbai, Tamil Nadu, Andhra Pradesh & Delhi. As it is crucial factor for revenue improvements for the company, their objective is to update management on customers’ orders, received by the on-field executives and to avoid delay in payment collection with an on-field team management app with real time notifications.

The Business Need

The client could use Trinetra iWay – sales force empowerment application to provide the right data on payment collections dues against each and every invoice raised. Executives give data based on the orders given by customers through user-friendly order management module. Based on this, the list of products in the inventory can be managed easily with efficient stock management module. They can plan for instant delivery, which will increase the level of customer satisfaction. The client also requested the support in customer ticket raising mobile app through which order details and payment collection details can be managed with support closure related to bulk orders. Based on this data the executives can engage their customers, providing quick support, which goes to enhance the brand value of the company which increase the turnover and revenue of the organisation.

Solution & Implementation

The client as a leading manufacturer and distributor of cattle-feed having a market spared all over India, has a large team of 75+ sales executives to visit customers regularly, to collect new orders and payments due. Trinetra iWay – sales team management solution realized that their organized and on-field salesmen automated system can play a vital role and can meet a fundamental need for the company’s growth and reputation.

Trinetra iway mobile field force solution enhanced the visibility for sales executive by providing an order management system that allows the sales executives to place orders received from customers from the customer location itself which will be helpful for on-table conversion and plan the quick deliveries. On-field Sales Executives can also get the real-time status on the customer, like pending payments or order delivery made, based on which sales executives can take necessary steps.

Trinetra iWay – On-field sales employee tracking software is a best in class example where customer relationship sales teams can collaborate together to handle customer responses, through a customer relationship management solution, besides improvising and getting the sales process organized. Using the effective order management feature, executives can stay updated on on-table sales closure. Customer satisfaction is achieved by the executives as they can honour their commitments in time, with instant updates on status are available to them with schedule management app where schedule notifications, schedule history, self-performance graphical reports, location tracking and real time alerts can be taken easily.

Benefits of the solution

• Maximized revenue generation &
• Improved Customer satisfaction.
• Instant updates on sales schedules.
• High value of payment collection within due.
• Increase in the revenue trend through on-table order conversion.
• Improved visibility into location, operations and performance.

The Client

A major textile machinery distributor & servicing company was facing the problem of recurring services and ad-hoc services in Hyderabad & Vijayawada and Tamil Nadu. The company had to streamline customer queries, customer history and keep their internal team of 50+ executives updated regarding this. They had to avoid delay in service and prevent cost of operations from rising. Due to lack of service history, instant updates to manager related to service, each service query, even though similar to service requests already addressed earlier, was considered as new query and the solution too framed for each query and to overcome the same they are in need of Service tasks management solution.

The Business Need

The client is a leading textile machine distributor & servicing company where they had to address every service issue with quick TAT and complete the service on time. The internal updates regarding the service history of a machine would help the service technicians to complete the service on time. So, service engineers need an effective service schedule management app where all service details of the particular machine and also the solutions provided to similar issues. The client requested for a user friendly service person tracking mobile application to access past history of services and of the solutions provided for similar issues, all made available to the service personnel in the field, in order to satisfy the clients with quick TAT of service.

The Solution Provided

The client having a market spread all over India, has a large crew of service technicians to provide regular, recurring and ad-hoc services, for a huge customer base of 6,000 across India and planned to expand the market in Dubai, Saudi Arabia, Kenya & Qatar. Without past service history, every service was accepted as a new support. This increased utilization of time and resources really increased operational costs.

Trinetra iWay – Service Team Management Solution provided the client with the powerful Service technicians monitoring application, where all customer details and service history can be maintained in a single platform. It made it easy for on-field service technicians to identify identical service, done earlier by other technicians by its past history. So, the time taken for problem identification and solution will be reduced. Timely support and quick TAT in completing the service with high quality delighted the customer.

Trinetra iWay enhances the feasibility of monitoring service performance reports & customer satisfaction. Technicians get real time notification the moment a support request is raised by a customer to the admin over effective customer relationship management software. The application can fetch real-time status like customer location, machine details, customer feedbacks with photograph upload etc., based on what next steps to be taken.

Benefits of the solutions

• Maximized Productivity from on-field technicians
• Instant Updates on Service with photograph
• Service tasks Plan Vs Progress Status report
• Centralised Monitoring & tracking of service people.
• Improve customer satisfaction
• Improved locations tracking, operations and performance.
• Improvisation in Service tickets closure with quick TAT.

The Clint

The client is a leading manufacturer & supplier of bath tubs, fittings and PVC pipes across the world with head office in Coimbatore. Their 100+ Field Sales Force executives visit 1000+ distributors, dealers and retailers on a day-to-day basis as a team, which required efficient Salesman Management & tracking solution particularly for business development.

The Business Need

The client as a leading manufacturer & supplier of bath tubs, tube fittings & PVC pipes, has the highest revenue generating business in the construction industry. The number of Sales Executives on field is also large, numbering to more than 100, based on zones, which has made it difficult for the client to manage the on-field sales force without productive sales force management app.

The existing employee monitoring solution is not supportive to handle the large numbers of schedule and location related data generated. They required and requested an efficient schedule management mobile app capable of handling the huge data with high performance, to monitor and manage their executive’s location and on-field tasks and help engage with the internal support teams, to achieve better results in sales order closures globally.

The Solution Implemented

The Trinetra iWay – Mobile Field Force Solution team understood the business need of the client and assigned a dedicated consultant to provide the resolution for their on-field task management and tracking requirements. The client wanted to streamline the entire sales, service and other on-field process of managing the sales, service & other on-field staffs to strengthen over 200+ strong on-field employees.

Trinetra iWay provided the powerful field force management solution to handle all the real-time data generated for all the executives globally related to schedules, task progress, on-field alerts & notifications, distance travelled reports, payment reports, order management reports, attendance management and expenses report. The app provides calendar notifications, right to the executive’s mobile device and helps to arrest deviations on schedule and the managers can plan the next day effectively schedule deviation reports. The mobile task management app thus helps Sales Executives to be aware of tasks due, which help eliminates schedule deviation of high priority tasks. Trinetra iway provides solution as an effective order management app through the sales executives can close more orders.

Trinetra iWay team helped reduce financial losses, gain higher profitability and increased revenue with user-friendly sales people tracking modules. The client was able to increase the sales targets achievement globally. They now plan to implement the Trinetra iWay –Mobile on-field Resource management solution in their other group companies in Dubai, Ethiopia, Singapore, Qatar and other middle east regions.

Benefits of the Solutions

• Maximized Productivity
• Forecast the sales order closure effectively
• Sales Plan Vs Progress Status report
• Centralised Monitoring & tracking.
• Effective Utilization of sales person
• Improved locations tracking, operations and performance.
• Improvisation in Sales Order Achievement