Industries such as Travel & Transport, Logistics, E-commerce, Sales and delivery employ a pool of workforce to work in the field, to carry-out company’s flagship service. Often times, the team even works in different locations, such circumstances create management gray areas, where managers have no clue of the job status and possible risks. Field workers, on the other hand will have no clue once they are out on the field, the next strategy could only be planned after field force report back. This is not the right way of task management also it consumes lot of time in task completion. Thus workforce management solutions in place will help companies to better improve their performance.
Below is the real-time data that shows the Insightful Statistics on Field force optimization:
- 40% of service organizations agrees that field service management solution is required to address the increasing volume of service requests
- Nearly 60% of surveyed field service companies, have budgeted to add mobile tools in 2018
- 40% of companies surveyed are not currently using any field service management service or similar automation tools
Engaging and assigning tasks to the work force in field and allocating task based on their availability will avoid idle time of the resources and also leads to better productivity. Integration of Field force management applications will improve and enhance operations to get access over the real time activities of an executive. Instant notification over their task completion status, getting complete insight over each individual’s data and mapping their scheduled deviation are the features that adds value to business productivity.
- Effective resource utilization
- Avoids idle time
- Increases efficiency
- Reduce time consumption
- Productivity increase