Client Background

Client runs a leading Home Automation industry in various part of Tamil Nadu and has various branches across the state, as a home automation based company their sales executives on field have to visit various customer on daily basis and they will be engaged throughout the day. Executives will be assigned to the area and mapped area mangers will look into the sales of the each zones.

Business Need

Since the client’s sales force team is found to be on a busy schedule on daily basis, client finds it very hard to track or assign them jobs during their work hours and also to allocate tasks. Most of their sales executives skip daily routine meeting and it is hard for the client to assign new jobs, to keep them engaged throughout the day. Need to number of visits and response from the customer for guidance for the executives to close the task as soon as possible. Also it is difficult for them to validate calls which the executives have already meet, to categorize their clients who are really interested on their service.

Solution Implementation

Client was provided with Trinetra iWay Mobility solution a single platform to meet client’s long list of requirement, As Trinetra iWay helps them to address the customer on time by assigning the meetings to the respective person on field for presentations based on the nearby location to the customer and also considering their schedule for the day.

Total time spent along with the customer proves to be a huge factor for their order conversion so from the application to identify the planned time and time taken in the customer location for the task, even after the work is completed feedback relating to the presentation done can be captured with our application, this gradually help them to enhance their skills and also help them to get recognized easily by their higher authorities for performance based pay.

Reports for the task assigned vs completed status acts as a major tool for the on field persons to get notified on their work done.

Benefits of the solutions

• On time task completion
• Improving skillset of the executives
• Effective Utilization of assets and resource planning
• Reduced Operational Costs
• Improved Street Smartness
• Plan vs Progress status report
• Ensures Quality of work
• Time Management
• Improves Productivity