Effective Service Team Management for Cement Manufacturing Industry

Client Background

The client is one of the India’s leading cement manufacturing and ready mix concrete providing industry, recognized for their quality of products and excellence of service across the globe.

Business Need

Main objective of the client is to have a complete control over their valuable assets by monitoring their location on field, enable Operations manager to track their service team daily logs, task allocation, work progress and executive’s task completion with their performance.

Solution Implementation

Streamlining their service team with Trinetra iWay service team management app fulfills the client need by facilitating the sales manager to track every individual’s day to day activities from his mobile and web application, executive’s exact location and time spent on each location. In addition, the app has features which enhance service team manager to get complete insight over their team. Our innovative app triggers notification in case of any deviation in executive’s day to day activities, and also sends each day executive’s insight report to respective stake holder’s mail id. Executive’s mobile application of creating calendar once the job is assigned to them and it will set reminder for the executives also it enables executives to take the shortest route from his location by navigating.

Updating work status instantly by the service team, scheduling task based on the executive’s availability in real time are the value added features of Trinetra iWay GPS Tracking & Mobility Solutions. This solution addresses the client needs by providing complete control over their assets and enhances the manager to utilize their assets efficiently.

Benefits of the solutions

• Maximized Productivity and injecting the own business rules to the application.
• Integrating the existing ERP for detailed reports and process planning
• Reputation in business to be in the top among the competitors
• Effective utilization of assets
• Improved Customer Service
• Decreased Overtime
• Reduced Operational Costs

Client Background

Client is a premium reseller company where he sells a premium brand to his end customers; client has a team of on field assets to promote their product to the end customer and retailers directly.

Business Need

To know the market need and brand value of product, not only the premium reseller even the brand owner needs to know the performance of field assets and feedback ‘s from the client to increase product strength and involvement of the assets area zones wise sales and popularity in promoting their product through survey and feedback of the customer.

Solution Implementation

Trinetra iWay helps the retailers to know the daily task allocation and completion of their field force team on their visits and orders placed. Details like tasks assigned vs completed report and the history of entire work allocated and completed details with the customer review and feedback can be viewed. Executives can monitor their performance and managers can assign task based on the executive’s performance. This can also be made as reports to the brand owners to validate the amount of effort and quality of work done by the on field persons with respect to the retailers. Also it helps the product to be manufactured according to the market need and geographical clarity Vs product selling also shall be calculated.

Benefits of the solutions

• Increase the Executives performance for the increased productivity
• Customer Satisfaction and feedback for the particular task
• Improve Brand Value and increase the area wise sales
• Reduced Operational Costs
• Plan vs Progress status report
• Ensures Quality of work
• Time Management
• Improves Productivity

Client Background

Client is a part of Insurance based company in Visakhapatnam where they provide insurance service to varied clients, for on the field activities client has a group of sales members to visit their customers on daily basis  6 customers minimum and provide them inputs regarding policies to sell it to them.

Business Need

In order to know the activities of the sales team who are on field, client needs a tool to measure performance of each individual along with their progress towards their target instantly and also client likes to send inputs to the assets whenever necessary and have the history of the conversation.

Solution Implementation

Trinetra iWay provides solution for various clients who are primarily focused more on their sales force team since sales force acts a face of many organization; one of such organization is the insurance industry, where the sales team of the insurance company must be effective on field and reaching out to customer on time. Follow-ups with the sales team and inputs sharing by various stake holders to each asset plays a major role for the team to reach their targets, executives can see their progress on planned vs Achievement task for which modular Trinetra iWay application facilitates the same in a user-friendly way. Each asset in the field will have a task assigned clarity, their daily/monthly target achievement/progress clarity shall be centralized using Trinetra iWay, in-turn iWay serves as the best workforce management solution to the end-customer as well.

Benefits of the solutions

• Maximized Productivity with better task management
• Customer Satisfaction through on time support
• Reduced Operational Costs
• Target vs Achieved status
• Ensures Quality of work
• Time Management
• Improves Productivity

Client Background

Client runs a leading Telecom company and has various branches with huge number of sales executives throughout India, their primary work is to visit different customers on day to day basis and provide good user experience for their telecom products and also to provide service support if needed. The visibility of the executive’s visit to the customer and the feedback plays important role.

Business Need

As Telecomm industry is a huge sector and the executives on field are also huge in number around 30 executives per zone, it’s difficult for the client to manage all the executives from a centralized point and each executive have to visit new customers on day to day basis, their efficiency and performance need to be calculated regularly based on the timely completion, feedback from the customer. Their daily tasks are assigned instantly when they are on field, the progress and status for each task are more important for the client and they also like to validate each executive rather than a team in order to know their credibility instantly.

Solution Implementation

Trinetra iWay provides a one stop solution for clients varied requirements, using Trinetra iWay client can monitor the tasks performed by any number of persons from a centralized location and also helps the client to monitoring their activities carried out on field with respect to their tasks assigned. They can see the executive’s location and they can have the attendance of the executives from the customer location. Efficiency of the executives will determine growth of the company as they are into sales as well as service providing. On monitoring the efficiency and credibility of an executive helps to improve their personal growth as well as to build the companies road map in a profitable way.

Benefits of the solutions

• Effective task management
• Customer Satisfaction through on time customer support
• Centralized Monitoring of the executives task and location
• Effective Utilization of assets
• Plan vs Progress status report
• Ensures Quality of work
• Improves Productivity

Client Background

Client runs a leading Pharmaceutical company and has huge number of sales force team to visit multiple doctors in a day to day basis and provide details regarding the medicines and get feedback on the medicines selling nature based on locations.

Business Need

As Pharma industry is one of the highest revenue generating industry with the sales, executives on field plays a major role in making the company to reach its glory, the executives on field are also huge in number so it has become difficult for the client to operate all the executives from a centralized point. Every executive have to visit multiple doctors or retailers on day to day basis, also they have to carry lot of papers which helps them to showcase during their meeting and it is also harder for the marketing heads to know the feedbacks since they have to wait for the entire day to get the feedbacks and process it

Solution Implementation

Trinetra iWay mobile app has been provided to the client, which offered them a wide range of options like reduction in paper work for their executives and keep the marketing heads in office updated regarding the executive’s progress, job timings, time spent in the doctor’s locations and instant feedback regarding the medicines with rating given by doctors. Trinetra iWay app also showcases various other benefits that the company can cherish, along with that executives can get all the medicine related handouts directly from the application to showcase during their meeting with the doctors or retailers which reduces the paper works for the executives to carry and also helps them to showcase their handouts in a more professional manner, Trinetra iWay helped them to view the overall feedbacks received from the doctors during the visits which instantly helped them to know which medicines are being selling the most

Benefits of the solutions

•  Maximized Productivity
• Reduce Paper works
• Centralized Monitoring
• Effective Utilization of assets
• Plan vs Progress status report
• Professional way of showcasing products
• Ensures Quality of work
• Improves Productivity

Client Background

Client runs a leading Construction equipment service company with service team who visit customer locations for any service support required based on the client’s request. Their service persons need to visit multiple locations in a day to day basis and provide details to the company regarding the components replaced and get feedback from the clients for the support issued

Business Need

As Construction Equipment service company, the service issues need to be addressed as early as possible since it will affect the client’s daily business, the service executives on field are also huge in number and it’s very hard for client to know the current location of the executives and assign them to different clients as per the urgency. Clients feedbacks also plays a vital role in developing the company’s standards and to showcase them unique from other competitions for which the service heads have to wait for the entire day to get feedbacks.

Solution Implementation

Trinetra iWay mobile app has been provided to the client as it provides wide range of options for the clients to meet their requirements and to place them unique from its competitors, Trinetra iWay helps the service heads to assign jobs instantly to the executives on field and also to monitor their locations. Urgent support requests can be immediately assigned to the respective executives based on their location and service heads can also see to that whether the service calls are addressed on time which proves to be the deciding factor in retaining their clients. After the service call client’s feedbacks with signature can be instantly sent to the service heads which showcases to the client about the importance that the company is giving to their feedback as well as the professionalism that company follows. Trinetra iWay reports help the stakeholders to be aware of performance of each and every executive on field which helps the executives and the company to grow as a team.

Benefits of the solutions

• Maximized Productivity
• Ensures Quality of work
• Centralized Monitoring
• Effective Utilization of assets
• Improved Task assignment and completion percentage
• Customer Satisfaction
• Time Management

Client Background

Client runs a leading FMCG company with a huge sales force of 50+ executive team across different zones who will visit multiple dealers in different parts in and out of Karnataka in a day to day basis to know their product selling nature based on zones and also to promote their new products. Client also need to know the number customer location the executives visited per day and time spent in each location. Executives also collect pending payments from each dealer by knowing their pending due amount.

Business Need

As a leading FMCG company in Karnataka they are one of the highest revenue generating industry with the sales executives on field, the executives on field are also plenty in number it has become difficult for the client to operate all the executives based on zones monitoring their task and track their movement also executives need to know the pending dues of the dealers with the product details. In order to know the executive performance and improving the sales and boost the productivity. So the client requested a mobile app to monitor and manage their on-field executives.

Solution Implementation

Trinetra iWay as a mobility solution enhances the user experience for the client both from the mobile as well as from the portal where the client can monitor the on-field executive’s real time location and monitor the pending and completed task. Executives who are on field needs to visit various factory owners to sell their product, With the help of last feedback from the customer available in the portal they can use it for convince or provide the better support to client.  Marketing heads were also facilitated with a special module as they can view the entire progress status for all the executives who are assigned under him as well as reports to notify their efforts and contribution towards the goals set.

Benefits of the solutions

• Maximized Productivity with attending more customer.
• Effective Utilization of assets by tracking their location and assign the job on request
• Plan vs Progress status report to increase the efficiency of the Executives
• Ensure Quality of work to increase the customer satisfaction
• Improves Productivity
• Customer Satisfaction
• Time Management

Client Background

Client is a leading luxury brand of premium bed and bath Lenin in Mumbai, client has various assets throughout and runs a leading FMCG company who has a huge sales force team across his regions, client uses his sales force team to visit various existing distributors and take order based on their requirement

Business Need

As a leading luxury brand client’s business is heavily dependent on managing his sales force team which is high as 90+ executives, client has huge number of executives on field with a predefined hierarchy, client wish to create tasks directly from team and get approval from his respective department heads before proceeding. Respective Department heads should also know the order related details that a particular executive have achieved instantly with the travelling details of each executive for his reimbursement process

Solution Implementation

Trinetra iWay as a field force solution provider for the sales force team helps the client to enrich his user experience and get to know about his team’s performance and progress instantly, as a leading mobility solution provider Trinetra iWay provides client with varied modules not only to know the sales team trial but also to know their entire work progress and maintain a complete business hierarchy. Respective Departments are authorized to assess the tasks created by the executives on field with an approval process and also regarding the distance travelled by each executive to reach a particular client destination can also be known by their higher officials also option for the executives to navigate them to customer location from mobile application adding to the above Trinetra provides the entire graphical insight of the work progress and performance to have a bird’s eye view approach on the assigned tasks. Trinetra facilitates clients with intelligent reports which helps the client to be updated on entire sales force team, which can also be scheduled to various stake holders

Benefits of the solutions

• Maximized Productivity
• Effective Utilization of assets
• Enhanced Approval process
• Integrate Business Hierarchy
• Ensures Quality of work
• Instant Feedbacks
• Customer Satisfaction

Client Background

Client is a leading brand of automobile part manufacturer in Chennai & has various assets who in turn visits multiple dealers and retailers on day to day basis all around south India, so requirement based instant task assigning and knowing the assets visit status along with sales progress are the key aspects for their business development

Business Need

As a leading automobile industry, client’s business is heavily dependent on managing his sales force team with 65+ excecutives, managing their own field assets task and knowing their progress to improve sales prove to be a greater challenge for the client

Solution Implementation

Trinetra iWay as a leading mobility solution provider helped the client to manage their on-field executives task which in turn results in sales improvement, knowing customer pulse and attending them on appropriate time given by them is one of the greater advantage that Trinetra provided to the client and attending customer on time, the impression created by the executives by reaching the place on time and by addressing the client based on the previous inputs given by the client during their previous visits prove to be the game changer in the competitive field.

Trinetra iWay also facilitates the clients with its graphical dashboard, informative monitor, history screen and intelligent reports which helps the client to be updated on his entire team progress and their march towards achieving their goals.

Benefits of the solutions

• Effective Utilization of assets
• Enhanced Business process
• Integrate Hierarchy
• Time Management
• Professional Approach
• Ensures Quality of work
• Instant Feedbacks
• Customer Satisfaction

Client Background

The Client runs a leading LED Lamps Manufacturing company in Gujarat and has various branches with huge number of sales executives across India. The primary work of their executives is to visit different distributors on day to day basis and take order based on their requirement.

Business Need

Client’s business is vitally dependent on managing their sales team of 60+ executives. The client has huge number of field executives with a predefined hierarchy. Then and there, client wishes to check the stock details for their products and get the order details directly from the team from the customer location and get approval from his respective department heads before proceeding. Since client has also customers from various industries, they need to maintain their database updated with client’s information.

Solution Implementation

As a leading mobility solution provider, Trinetra iWay provides client with varied modules not only to know the sales team trial but also to know their entire work progress and maintain their existing business hierarchy. Client need to know the efficiency of the each executives like task completion time vs planned time. Respective Departments are authorized to assess the tasks created by the executives on the field with an approval process and also regarding the distance travelled by each executive to reach a particular client destination can also be notified to the higher officials.

Trinetra iWay provides customization like adding a new module on the iWay portal to maintain the real time stock details and to manage orders with standard modules for the products. Client can monitor sales people, scheduling client visit etc. Moreover, Trinetra iWay’s application has been integrated into customer’s CRM application where they can update task completion status from scheduled location and also record customer requirement from customer’s place. Sales Executives on field can also update client’s new requirement which facilitates to get information and be prepared to serve them their needs on-time.

Benefits of the solutions

• Maximized Productivity
• Customer Satisfaction
• Centralized Monitoring
• Effective Utilization of assets
• Plan vs Progress status
• Ensures Quality of work
• Improves Productivity