Mobile devices enable the field service employees to connect instantly to their back office, sync with team members, get instant notifications and never miss a service call. iPhones, iPads and tablets come in handy to track job completions and procure sign-offs from job sites. Also a recent study says that Workforce management application
- 20% increase in productivity
- 20% increase in revenue generation
- 30% increase in customer retention
With every customer having an impact on your bottom line, now is the time to ask yourself what is standing in the way of you and a mobile workforce management solution. Given the complexities surrounding service operations and the increasingly competitive business market, mid-size and small broadband service providers are increasingly turning to these types of solutions, which are designed help manage mobile workforce and streamline business operations – and which were once only available to big utility and telecommunications companies.
Here are the advantages that a business can gain with Workforce management solution
Mobile workforce management automates number of processes which can result in significant cost savings. For example, operators can be granted access to diagnostics records from the time of installation, which curbs the costs associated with servicing equipment. Moreover, operators can also streamline back-office provisioning and billing which decreases the amount of time spent on tedious tasks.
Improved Operational Efficiencies
With a robust mobile workforce management solution in place, operators can eliminate inefficiencies across all business operations, through precise scheduling, tracking and order management. The solution can help streamline work order fulfillment, giving technicians the ability to capture customer signatures to verify the completion of a work order or give them the ability to take payments from subscribers on site.
Mobile workforce management solutions not only improve communication, but also make it easy for dispatchers to assign work orders and adjust to any delays or issues that may arise. Data can also be used to assess employee work performance and the overall effectiveness of staffing and scheduling processes, highlighting areas that need improvement.
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