Field Service Management

Field Service Management

Customized Field Service

Management Solution

Field Service Management for any Business makes integrated, proactive service possible. Simple application helps to match tasks based on technician skills, and geographic assignments with current location and more. Planned maintenance replaces reactive work, our Mobile service team management application help businesses Integrate with service team to work aggressively and swiftly resolve problems and improve business ROI.

To ease Field service workers, our mobile app incorporates a calendar and a map, where they can plan and schedule service work orders. Our application is designed in such a way to support service teams be notified on their next appointment and what parts to bring. Interactions can be made within the team allowing service personnel to communicate with other workers in the field. Instant feedback can be received from the customers based on job completion performance. Having all of this information at their fingertips Trinetra iWay enables field service workers to complete service tasks quicker and provide a seamless experience for customers.

With Trinetra iWay Mobile Field Service Management solution Business can.,

  • Improve Scheduling and make Informed Decisions
  • Faster service-to-invoice cycle times
  • Real-Time Field Service and Improved Communication
  • Location monitoring Helps Increase Team Utilization
  • Team empowerment with Improved Strategy and Data Insights
Field Service Management

Trinetra iWay an efficient Field service solution aims to support businesses in various areas including service order placement, scheduling, executive assignment depending on availability, route optimization, as well as service schedules and reports management.  We provide complete Field service management solution for staffing, scheduling and managing field force.

Key Advantages

Businesses can gain with Trinetra iWay Mobile Based
Service Force Automation App

Field Service Management

Better Management

Due to increased competition, high customer demands, and an aging workforce, many companies choose to farm out their field service to independent contractors. But in such cases working through contractors creates an additional degree of separation between your brand and your customers. Mobile application for field service management lets you maintain real-time control of order scheduling, time tracking, and field asset location monitoring, Trinetra iWay application ensures customers receive the service they expect inside the promised window of time.

Field Service Management

Improved Communication

Trinetra iWay application supports businesses to manage Field service staff and helps to support customers in a traditional and hierarchical manner. Our application helps to deliver faster service, flexibly and responsively, mobility makes this possible for field service organizations. When it comes to how customers communicate with field service organizations and technicians Trinetra iWay mobile field service solution, provides features for better communication like requesting appointments and invoicing to signing off on, reports and notifications can be accomplished from anywhere.  Additionally, field service technicians can communicate with customers and peers.

Field Service Management

Quality Service

Optimize field service costs with Trinetra iWay to automate task assigning and route planning etc., Our application has been designed in a way to reduce paper and manual works by replacing with mobile access for Service team in remote locations. Automatic task scheduling can be done to facilitate businesses with skill-based scheduling and task assignment, resource availability, overall field service cost optimization, and adherence to service level agreements, KPIs and workload forecasts etc., Trinetra iWay improves the quality of service and increases revenue by achieving a higher number of installations per day, and gain the ability to complete the service activation process in real time. We help you boost sales by presenting new up-sell and cross-sell offers to customers.

Trinetra iWay Field Service Management application optimizes your service organization, helps to streamline and automate customer service and support processes. Field Service Management feature in Trinetra iWay provides the complete solution to automate the following core processes for maximum service performance: call handling, priority-based routing, issue triage and resolution, parts management, technical support escalation, dispatch scheduling, order entry and billing. The all-in-one Trinetra iWay mobile application helps to create and assigns tasks to the right team and can manage multi-day, multi-step, multi-resource projects using our powerful Service Workflow engine.