Privacy Policy

Privacy Policy

The website and the mobile app by the name Trinetra iWay on Google Play Store are owned and operated by Trinetra Wireless Pvt. Ltd ( This privacy policy reflects our respect for your privacy rights. We may use technology to keep track of which sections of our website you visit for internal purposes, and to help us improve our services.

We believe that user of app should always know what data we collect from them, the purpose for which the data is used, and therefore to be transparent about: (i) how and why we collect, store and use your personal data. We would strongly advise you to read the policy that describes how we will deal with personally identifiable information that we collect.

Information we collect

When you download Trinetra iWay app from Google Play Store and install for use, you provide us with following mobile permissions:

Calendar: To add job / schedule reminders to the in-built calendar app.

Camera: To take the pictures of completed schedules.

Location: To get the current location of the mobile app user while the app is in the foreground or background.

Storage: To store the pictures taken from the camera and to store the log files of the app.

Telephone: To redirect the mobile app user to the phone app & make calls.

‘Location’ has been the primary focus of our services, for which we collect GPS information from your mobile while the app is in the foreground and is being used by the mobile user. The demand (by our clients) from our services is that our mobile app should provide the location information throughout the time for which the app is configured to report in a day. This requires us to collect the GPS information even when the mobile app is pushed to the background, intentionally or due to other reasons (such as phone calls, other apps usage, etc.) The GPS information collection stops at the following instances:

  • Reporting duration ends
  • App is force stopped / killed by the mobile user

and resumes in the following instances:

  • App is opened / activated by the mobile user
  • Next reporting duration start is encountered

We shall explicitly seek your consent for using the location at initial configuration to provide you with information or service you requested. If you do not provide specified information, we may not be able to provide our services to you.

Who have access to information

Your information is made only accessible by a limited number of persons within Trinetra Wireless who have special access rights to such systems and are required to keep the information confidential.

Use by Our Customers

Our customers use our software products to have real time reports on their assets’ visibility and management. That information belongs to them and is used, disclosed and protected by them according to their privacy policies and is not subject to this Privacy Policy. Our customers’ information as they direct and in accordance with our agreements with our customers, and we store it on our service providers’ servers, and we have control over its collection or management. Our agreements with our customers prohibit us from using that information, except as necessary to provide and improve the software products and services, as permitted by this Privacy Policy, and as required by law. We have no direct relationship with individuals who provide Personal Information to our customers.

Retention of personal data we collect

We will store the personal data we collect from you as long as it is necessary in order to facilitate your use of the Services and for ancillary legitimate and essential business purposes – these include, without limitation, for improving our Services, attending to technical issues, and dealing with disputes.

Changes to this policy

To keep up with regulatory, technical and organisational change, we may amend this policy from time to time by publishing the updated policy on our website. Please visit our website regularly to keep up to date with any changes.

Contacting Us

If there are any questions regarding this privacy policy contact us at