FAQ

FAQ

How to improve customer service experience using Mobile Software?

Service team engagement with the customer plays a major role in retaining and evolving you business to next level, Service team performance need to be measured with feedback from the client instantly soon after the Service/support is provided, Where Trinetra iWay Field Force Mobility solutions helps to know instant feedback from the clients and adhering to the Time scheduled for the services will in turn result in satisfied customers.

Will the application work in rural areas where there is only 2G network?

Trinetra on field staff management app provides the application with restrictions and automatic enabling of all the pre-requisites like GPS, GPRS and battery optimization and the location will be received in 2G,3G and 4G networks. Trinetra as a GPS location based service provider is experienced to 8 years and we are always planning to provide the best to our customers and work towards the client satisfaction which lead us to do effective tweaks, changes and releases based on the version changes and other trending market difficulties.

Can we add the POB list in the data management?

We believe POB is Place of Business. There is an option in the solution to maintain places of interest. In this regard, client places, head office, branch office, etc. can be marked and even receive notifications once the executive reaches there.

We are having 300 executives and each executive will be meeting minimum of 10 customers per day, so the total customer meetings per month will be minimum of 90,000 customer visits. How capable is your application to handle these huge data?

Trinetra Mobile Resource Mananagement App provides the web-based application with a cloud computing solution which will be having high capability to handle huge number of data with instant updates over your assets. Historical information can be retrieved from the application in data format which will be useful for your future decision making based on data analysis received from the software

Can we monitor daily visit expenses like travelling allowances on geo fencing basis?

Yes, our on field schedule management app can do daily visit schedule , reaching client location on provided time and spending time inside Client location can be monitored, even as per your need we can also get the total distance travelled and location information to cross verify and reimburse

Can we get the expenses reports on daily basis automatic to my email id?

Yes we can , we also have Report Scheduling option to know the expenses claimed by the on-field executives and we can receive this report automatically to our email using which the calculation of the expenses reimbursement can be done quickly.

We are unable to know that the executive had went to the customer location or not though they have given a schedule plan at that location. Is there any possibility of take the update that the executive went to the customer location or not?

Trinetra Mobility Solutions provides the comprehensive landmark module where the customer locations can be marked as landmarks in circular format, so if the executive reaches the customer location then the landmark name will be displayed in the report through which you can confirm that the executive had went to the customer location as per the plan given.

Is there any possibility of report scheduling to the official mail id?

Yes, Scheduling of reports available in our Fieldforce management software where the reports can be scheduled to the users email id by selecting the type of reports, various report criteria and the recipients to whom the selected reports should be scheduled. These reports can be exported in PDF, Excel & Word formats. The user can schedule the reports to be received in regular intervals (Daily, Weekly or Monthly), as per the requirement.

For executive daily commitment of taking orders and value can be included in this?

Yes, our Mobileapp for fieldforce management solutions, targets can be set for executives to attend to a no. of clients or service calls. Their performance can also be measured on a daily, weekly or monthly basis and provide rewards based on their performance.

If the executive have some discrepancy like mobile not reachable and battery drain how cn be identified?

The alarm notification will be great breakthrough. If an asset is having some problem like battery drained, no GPS conditions the portal will get an immediate alert with the location.

How can identify that the executive has attended the schedule area and accepted job?

Travel history of the field executives can be taken at the end of the day and the same has been compared with the schedule history where the tasks progress will be available and come up with the conclusion that the executive met the customer as per the plan or not.

Will it work in remote areas? If GPS and GPRS is cut down what would happen to the data?

Yes. Mobile Resource Management App will work in remote areas. If there is a cut down in GPS and GPRS connection the data will be stored and it will be sent to the server after the connection comes up.

Marketing executives will not be having regular business hours as the office staff work. They might be going to the customer any time and anywhere. Is there any possibility of restrict the monitoring for official hours only and the personal travel not to be monitored?

Trinetra always do a market research before implementing a Mobility Solution to provide the best solution to our customers. As a part of the same we have done an in-depth analysis on the business flow and scenario of the on-field executives working through which we confirmed that the on-field executives will meet the customer based on customer availability and we provided the option of enabling the active/inactive button in the mobile app through which the working beyond the official hours can be monitored. The restriction in regular business hours can be set in the portal application for each and every executive.

How to automate expense claims and approvals of my sales and service team

Expense and Claims can be automated and will become more easier for sales and service team using Mobility Solutions , Where day wise expense applying , expense approval status and progress , with date of expected claim release is also known, It also helps your finance team to keep track of these reimbursement expenses for their monthly and Quarterly review.

Can i know my daily sales team activity status using Mobility Solutions

Sales Team members daily schedules , daily on time client/ customer visits , with number of planed vs unplanned schedules , with their current progress can be instantly known using Trinetra iWay Field Force Management Solutions , We can also align our Sales team towards focusing them on their targets and goals.

How to improve customer service experience using Mobility solutions?

Service team engagement with the customer plays a major role in retaining and evolving you business to next level, Service team performance need to be measured with feedback from the client instantly soon after the Service/support is provided, Where Trinetra iWay Field Force Mobility solutions helps to know instant feedback from the clients and adhering to the Time scheduled for the services will in turn result in satisfied customers.

Is there any possibility of managing the leave from the field?

Yes Trinetra provides the user friendly application with leave management feature where the leave apply with remarks can be done on the go. The overall leave details of the field executives can be taken as reports. The managers can approve the leave from the mobile app on-the-go.

Is there any possibility of rescheduling jobs by executives from the customer location if the customer is not available?

Yes Trinetra provides the productive field force management application where rescheduling of jobs can be done from the mobile application itself by the executives the customer location itself with remarks. Executives will be getting the push notification also which will be useful for them to avoid miss outs of the rescheduled meetings.

Is there any possibility of managing the attendance from the field?

Yes Trinetra provides the user friendly application with attendance management feature where the shift in and shift out can be marked on the go.The overall attendance of the executives can be taken as reports. Real time notifications also provided on the marking the attendance before starting the work.

Can we create a Preventive Maintenance schedule for customers in this app, which helpful for both services engineer and customers?

We have notifications on upcoming schedules that will be triggered to involved parties (client and service engineer). If a schedule is created for the upcoming maintenance, yes the notification can be triggered for the same to the relevant stakeholders.

Is there any possibility of uploading multiple photographs in schedule management?

Yes, the option of uploading the multiple photographs in the schedule management can be provided in the Trinetra iWay Fieldforce management app. The instant feedbacks with ratings & photograph can be uploaded from the client location.

Is there any possibility of assigning jobs to executives by manager from the field itself?

Yes Trinetra Mobile Resource Management App provides the efficient management application where allocation of jobs can be done from the mobile application itself by the managers to their team from their location itself. Managers will be given with Executives module from which the summary of jobs of the executives can be taken on the go using which the effective management of the jobs to executives can be handled.

Can i know my daily sales team activity status using Mobile App?

Sales Team members daily schedules, daily on time client/ customer visits, with number of planed vs unplanned schedules, with their current progress can be instantly known using Trinetra iWay Field Force Mobility solutions, We can also align our Sales team towards focusing them on their targets and goals.

How to automate expense claims and approvals of my sales and service team?

Expense and Claims can be automated and will become more easier for sales and service team using Mobility Solutions, Where day wise expense applying, expense approval status and progress, with date of expected claim release is also known, It also helps your finance team to keep track of these reimbursement expenses for their monthly and Quarterly review.

How about data security?

You and your device’s access to the Trinetra iWay application service will be accomplished via a secure links and all of your data will be protected through our secured backup procedures.

How can WFM contribute to the customer experience?

While one of the main drivers behind WFM is productivity, it helps to improve the customer experience. Customers value a personalized approach today more than ever, and with WFM managers can optimize and prioritize tasks, schedules to provide quality service thus improving satisfaction.

Which departments within an organisation would Trinetra iWay app be useful for?

Virtually in any department where two-way non-voice communication is practiced/to be practiced. Trinetra iWay app would be more useful in the following departments – Sales, Service, Payment Collection/disbursal etc.,

How does Trinetra iWay work on mobile?

Trinetra iWay app is designed to work with 3G/4G data connection (i.e.) GPRS. Ensure ‘background data services’ is enabled for data synchronization. Location capture is done with the help of network signal of the service provider. In areas where signals are not available, GPS, if available on the mobile phone, can be turned on. If GPS is also not available, status updates on activities can still be done on the mobile application by the field personnel.

Which are the handsets that support Trinetra iWay application?

Trinetra iWay is presently available on Android mobile phones and would soon be available on other leading platforms as well.

Why is mobile workforce management important?

Simply put, businesses cannot stay competitive today without using technology well. Customer expectations continue to rise, anchored by fast-moving companies whose success hinges on using technology to create exceptional experiences. As a result, every company that wants to stay competitive must consider new approaches and systems to adapt.

Do I need special handheld devices to use Trinetra iWay app in the field?

Trinetra iWay Mobile Workforce application is available as a native mobile app for Android devices. So no special hand-held devices are necessary to access in the field.

What is the purpose of “Work Force management application?

Work Force Management application serves companies that send sales persons or service technicians into the field by helping them automate scheduling, time sheets, field data collection, and dispatching etc. also the application take care of client management, job management and payment for the jobs. Using such software make your work easy, accurate and fast.

Why Trinetra iWay application?

Trinetra iWay mobile application empowers field workers to have direct access to order information and work data from a handheld device which helps improve productivity and work efficiency.