The most significant challenge for any field service business owners and managers is dispatching their right field operation executives to the right place at right time. Field service dispatch software is getting more popular among field service businesses in terms of automating their field service dispatch process.
Choosing the right field service dispatch app for a field service business can definitely reduce expenses and increase operational efficiencies. Customer satisfaction plays an important role in field service which can be accomplished by using this intelligent field service dispatch software application.
There are so many options available in the market for field service dispatch software with a bunch of basic features. Besides these, you should also look for additional feature capabilities such as
Route planning & Optimization:
Field service schedule optimization is a fundamental factor of improving dispatching efficiency by reducing travel times and increasing additional business calls opportunities. This feature provides the most realistic routes for your field service technicians which result supports a reduction in gas consumption, mileage, and vehicle maintenance costs. Easy to figure out optimal routes and create instant schedules for field technicians based on the details of customer expectation, technicians’ skills, whether it’s a recurring job or new work order. Engage a maximum number of calls by planning an efficient route for your field service operations.
Another significant feature of field technician scheduling software is the ability to apply quick job changes to your schedule. It should allow us to analyze the current job schedule and find new slots. It must also help to filter jobs based on the skills to allocate the right field technician for the right job at all times. A high-quality field service scheduling software should be able to track the location of technicians in real-time on a map view and allow to do any changes on fixed jobs and routes if necessary.
Job Reporting Capabilities:
Most field technicians find job reporting a difficult task because it consumes their valuable time. But this can affect your business operations growth and create a negative impact on your company. This can be improved by having advanced featured field service technician dispatch software that helps to automate the process of job reporting by the technician easily on time. It automates the reporting tasks such as technicians clocking in or out and builds the invoice creation once the job is done.
Consider the above three important features in your field service dispatch software to improve the business and reduce operational costs. Trinetra iway’s feature enriched field service scheduling and dispatch software have the above three significant features in it to support your field service businesses all the way. There can be additional feature requirements based on your industry needs, we are here to help you by providing customized software according to your requirements. Request for a free demo or reach our experts through the website!