A satisfied customer will be a key to drive more business for any organization. Whereas, a negative review will impact more on business than an owners think. Even sometimes the customer may not be right, but their ultimate requirement would be to be satisfied with best of the company’s ability.
Recent studies noticed that level of customer satisfaction has a positive effect on organizations profitability:
- A well satisfied customer contributes in providing 2.6 times much revenue, when compared to a somewhat satisfied customer.
- A totally satisfied customer contributes to generate 17 times much revenue compared to a somewhat dissatisfied customer.
- A dissatisfied customer will decrease the organization revenue by 18 times to what a totally satisfied customer contributes
So, satisfied customers are important for every organization and it provides necessary insights that are required to make informed decisions to retain and increase customer base which automatically leads to generate revenue.
Sales force management app – Solution that connects service professionals to the business point and customers with smartphones. This mobile app integration for workforce management and monitoring improves service, scalability, and performance for mission-critical service operations. Below are the key areas that shows the role of sales force app in businesses that keep customers satisfied:
- Help organizations to be prepared for the demands of the business long before the customer addresses through the door and also assists in creating reliable, accurate forecasts and budgets
- Improves operational efficiency with timely staffing schedules that makes to get the most out of the resources. Monitors all types of executive activities that helps in customer service operations
- Reduces time in administration and manual handling of schedules, shift changes etc., which helps in addressing the customer needs ontime.
- Improved communication within service levels through better schedule adherence
- Enhanced performance at both the individual and organizational level through better reporting and performance management
Sales force management app provides competitive advantage that brings lasting business relationships with clients and creates new powerful business opportunities regardless of the size of service organization. To know more about salesforce management app and other business benefits, Contact us @ Trinetra iWay. We offer you the best solutions to keep your business automated and customers satisfied.