Every company or organisation aims at better productivity. For a service or sales oriented enterprise the skillset and capability of their field staff is an important factor and their experience counts. Even if the field staff are inexperienced, they can be motivated to work efficiently to manage or handle tasks with the help of a Mobile Resources Management application which is web and mobile enabled. Field executives at sales or service tasks, will get directions online to manage their work as they receive correct info and appropriate data and the guidance to perform or manage their tasks.
A Great Support to Field Staff. Even experienced field service technicians may face problems when a task turns out to be more complex than expected. This is where the field service management software, like that of Trinetra iWay, will step in as a guide. Required data and interactive messaging can help to handle the situation and motivate the executive to get the work done.
Automation and real-time operation. By assigning adequate tasks via a schedule that can be updated in real-time and communicated through the software’s dashboard and integrate mobile app, the field staff can be supported to work effectively and efficiently. Ultimately, it will improve on productivity of the firm and ROI.
Collaborative Tool. The functional and innovative software with integrated app, aids effective communication, helps all members experienced or no,t to collaborate and perform better. It helps people to work together to resolve issues, plus deliver better customer service and bag repeat orders.
Planning Work. The mobile service team management software assists to plan work automatically, based on skillset, location and availability of the personnel. Enabling field executives to access service history, makes the task or diagnosis easier. It can help the transfer men and equipment from one location to another economically. All information is passed through by the system, regarding location, tasks and work-orders. The software also helps to plan the journey route to reach the customer faster. Many types of notifications and alerts can be enabled using the software and triggered automatically as per the sales or service managers’ requirements or as per business needs.
Assessment & Evaluation of Tasks. The software is capable of generating various reports from the real-time data and information gathered, based on many factors and location. It would be a useful tool for work assessment and for feedback from clients. It can help in documentation, completion reports, analysis, surveys and quality assessment. The app can gather inputs from both management and field staff and it can be integrated with CRM or most other systems being run by management. Features include – Tracking of activities, Stock Management, Work Order Management, Job Scheduling and Dispatch, all in real-time. Thus the solution synergises the work of all the deployed sales or service teams on the field.
Empower your field sales and service teams with Trinetra’s field force management software. The mobile app integrated makes the field force accessible online most of the time, via portable devices. The mobile app support can be optimised and this solution helps the organisation’s staff with various experience and skill levels to improve productivity and customer’s confidence. Visit our website – https://www.trinetraiway.com/ to learn more about a customised solution. You can also leave us an enquiry and we’ll happily get in touch with you to help you.