With the efficient Trinetra iWay mobile field force solution, on-field executives start & complete schedules on time with effective self-pre-planning with no violation of company rules and it saves costs.
Trinetra iWay was approached by a company manufacturing, marketing, and servicing Air-Conditioners and refrigeration equipment with the objective of improving work efficiency among their on-field teams. The company had a large team of field executives and wanted an efficient mobile field force solution for them to start and complete their schedules on time with help of self-improvement plans and preplanning to save costs and avert the violation of rules.
The Problem Outline
Trinetra iWay team had a discussion with the client to identify the problem areas and related factors involved to come up with an appropriate solution. The solution has to satisfy the customer with the best support in addressing the prime challenges faced by them. Field executives had to meet the customers on time and the count of customer visits needed to be increased on a daily basis. The solution has to automate the complete ticket closure process operating in a highly competitive market.
The Solution Summary
After customization, the field force management solution we provided now helps to manage and monitor all the schedules, tracking with location data the progress of the schedules on a real-time basis. Our software, a highly flexible application to customize and modify, is focused on the client’s needs and requirements. The field executive management solution allows the executives to draw out self-improvement plans for themselves, using the data from the application which is easily accessible and available.
We offered them a cloud computing solution with a web-based application, supported by mobile applications, which makes their field managers easy on monitoring from anywhere and anytime. The tightly integrated platform helps both sales and service managers to know details of the schedules and obtain customer feedback with ratings & photographs, to validate each visit done as per schedule. It’s now easy to know your executive’s current location with their status, if available or engaged. It makes your managers aware of the direct visits with updates on a real-time basis, even while they are on the go.
The solution helps to Improve work efficiency among on-field teams with self-improvement plans drawn on a regular basis. With an efficient Trinetra iWay mobile field force solution, on-field executives now can start & complete the tasks with adherence to schedules on time with effective preplanning and also help save costs but with no violation of company rules. The supporting mobile app helps to satisfy the customer with the best response thus addressing the prime challenges faced by the field service teams.
“Before we implemented this field management solution, our managers had difficulty in flexibly scheduling the tasks or rescheduling them in a working day. But our managers now are able to automate many tasks and the field executives can take initiatives on their own with the help of the Trinetra application that improves their performance.” – Senior Technical Manager – Service.
To know more about TRINETRA’s customized solutions for field service and field sales management make a request online for a demo. We will arrange it at your convenience and our team will be happy to discuss your requirements. Get more information and details of Trinetra iWay software applications on this website.