The client is a company providing sales service of CNC machines with a Pan-India network and operations. Having been in the field for more than 10 years, they are planning to expand and tap markets across the globe. In order to best utilize their teams at field, they intend to implement a strong automation solution aligned towards their goals, objectives and mobile resource management.
The Business Need
As the client was planning to setup international operations for their CNC machine sales and service operations, they were in need to implement automation across their organization to help them move faster forward to the next level in their business. The focus was mainly on sales target achievement. As the monthly sales target achievement did play a major role in increasing the annual revenue generation, the sales and service teams has to make self-plans to convince customers and for achieving on-table conversion of deals and win repeat business with more value additions.
The Solution Implemented
As most industries deviate from their monthly targets, it reflects as deviation in achieving their planned yearly revenue generation too. The root cause of this deviation was the lack of daily self-plans by the Sales Executives and allocation by the Sales Managers of Schedules. Trinetra iWay has offered a solution to this, by providing an efficient mobile app with an Executives Module wherein the Sales Manager can view the current status of both planned and unplanned Schedules of the executives on-the-go.
The Sales Manager, based on the work-loads, can reallocate and balance the work-load amongst on-field executives. This will help the company achieve its monthly sales targets. Consequently, to plan expansion globally the sales and service teams need to have a complete view and insights into the opportunities and of the support needed by existing clients. They also need to know what can strengthen revenue generation while achieving monthly sales targets. By automating the sales process, the client was able to increase their revenue via on-table conversion and repeat business.
Benefits of the solution
- Maximized Productivity.
- Customer Satisfaction.
- Instant Updates on Service.
- Effective Utilization of Assets.
- Increase in the Revenue Trend.
- Improved Visibility into Operations and Performance.