The client who has Pan-India operations is planning to expand their car battery service into the global market. The client has been in this field for more than 10 years and is now making plans for expansion overseas. Therefore, they intend to make their team utilization aligned to their goals, by implementing a strong automation solution.
The Business Requirement
The client is planning to implement a versatile automation solution across their company to help them move up to the next level in their business of battery servicing. Their focus is on closing target achievement on a monthly basis. For the service industry, the monthly target achievement plays an important role in increasing revenue generation on yearly basis. The market sees a huge number of customers facing challenges in utilising a product and so they need and instant solution for it.
The Solution Implementation
Most companies in the service industry deviate in achieving their monthly planned targets. This reflects in deviation in achieving the planned yearly revenue generation too. Although the service company offers their customers higher offers, they tend to deviate in providing an instant and qualified solution to them, which becomes a barrier for growth.
To solve this problem Trinetra iWay Mobile Resource Management app has provided a service management tool to the client. This tool expedites the schedule management based on the ETA effectively. By providing the company with a complete business management solution in addressing the customer needs, it has enhanced the on-field service technician’s productivity distinctly.
Schedule deviation can also be tracked by the tool with effective calendar notifications. It also assists the technician to be better aware of tasks due. This improves the on-time schedule completion of high priority tasks by automating the service process. This also helps to increase their revenue generation, by qualified support closure with quick TAT.
The Benefits of the solution
- Maximizing productivity.
- Improving Customer Satisfaction.
- Instant updates on service.
- Effective utilization of assets/resources.
- Increase in the revenue trend.
- Improved visibility into operations and performance.