The client provides multi-level car parking systems. They face a challenge in assigning to executives the high priority ad-hoc service schedules appropriately. So, they need an efficient application for service empowerment (scheduling) to manage their on-field technicians with the right data of schedules and task progress. This will help the concerned managers to support their team of executives for productive task completion.
The Business Need
The company, a multi-level car parking solution provider is one of the highest revenue generators from the infrastructure industry, operating with a team of service executives on-field catering to customers. Managers depend on executives on the field to feed the right data on customers to schedule tasks, based on which the forecast on the schedule completion can be made easily, besides making strategic plans to achieve best results on customer satisfaction. Therefore, the client requested for an application to manage their on-field technicians effectively. It would use the right data for schedules and task progress which the managers can use to effectively support their team on productive service task completion.
Solution & Implementation
Trinetra iWay provided the best solution to the client to help customer service teams on-field in collaborating to handle consumer responses through mobility solutions, to get the process improvised and organised, to result in quick closure of service tasks.
The solution, as a management tool, recognises that the organised and automated system plays a vital role to satisfy the fundamental need for growth and reputation building.
The Trinetra iWay mobile resources management serves is a service management tool to expedite schedule management based on the ETA effectively. The software offers a complete business management solution addressing the customer’s needs. It enhances the on-field service technician’s productivity.
The Schedule deviations can also be tracked with effective calendar notifications. It also helps on-field technicians to be aware of tasks due, which improves on-time schedule completion of high priority tasks. The client when automated their service process and increased revenue with qualified support closure with quick TAT.
Benefits of the solution
- Effective Sales Team Management.
- Maximised Productivity & Efficiency
- Real-time visibility of the executives on-the-go.
- Instant updates on Service Schedules progress.
- Effective utilization of assets anywhere.
- Increase in the revenue trend.
- Improved visibility into operations and performance.
- Enhances Customer Relationship.