Client Background

The Client is a leading automobile machine tools provider & has various assets who in turn visits multiple dealers and retailers on day to day basis, so requirement based knowing the assets visit activity along with service progress are the key aspects for their business development along with increased customer satisfaction.

Business Need

As a leading automobile machine tools providing company they are one of the highest revenue generating industry with the service and sales executives on field, the executives on field are also plenty in number it has become difficult for the client to operate all the executives based on zones, also executives need to check the active service schedules in their location and know the pending dues of the dealers. So the client requested a mobile app to monitor and manage their service executive availability and also option to see executive’s efficiency.

Solution Implementation

Our service team management solution facilitates service team manager to map a customer’s work location, awareness of each executive’s progress, time deviation and work site location. This also facilitates the manager to schedule the right amount of tasks for each of the service team taking into account the distance and other vital parameters. The option for monitoring the status of the allocated task and pending task with time taken for completing each and every task.

Trinetra iWay mobile app has been provided to the client as it provides wide range of options for the clients to meet their requirements and to place them unique from its competitors, Trinetra iWay helps the service heads to assign jobs instantly to the executives on field and also to monitor their locations. Urgent support requests can be immediately assigned to the respective executives based on their location and service heads can also see to that whether the service calls are addressed on time which proves to be the deciding factor in retaining their clients. After the service call client’s feedbacks with signature can be instantly sent to the service heads which showcases to the client about the importance that the company is giving to their feedback as well as the professionalism that company follows. Trinetra iWay reports help the stakeholders to be aware of performance of each and every executive on field which helps the executives and the company to grow as a team.

Benefits of the solutions

• Maximized Productivity
• Customer Satisfaction
• Centralized Monitoring
• Effective Utilization of assets
• Plan vs Progress status report
• Ensures Quality of work
• Improves Productivity