Client Background

The Client is a leading telecom industry & has various assets who in turn visits multiple dealers and retailers on day to day basis, so requirement based knowing the assets visit activity along with reminders for collection and collection details

Business Need

As a leading telecom industry they are one of the highest revenue generating industry with the 30+ collection executives on field in Hyderabad, the executives on field are also plenty in number and as a high revenue generation, it has become difficult for the client in collecting the repayment dues from the customers by operating all the executives based on zones, also executives need to check the active service schedules in their location. So the client requested a mobile app to monitor and manage their repayment dues.

Solution Implementation

Our team management solution facilitates team manager to map a customer’s work location, awareness on executive’s progress, time deviation and work site location. This also facilitates the manager to schedule the right amount of tasks for each of the team taking into account the distance and other vital parameters.

Trinetra iWay mobile app has been provided to the client as it provides wide range of options for the clients to meet their requirements and to keep them unique from its competitors, Trinetra iWay helps the heads to assign jobs instantly to the executives on field and also to monitor their locations. Urgent support requests can be immediately assigned to the respective executives based on their location and heads can also see to that whether the calls are addressed on time which proves to be the deciding factor in retaining their clients. With navigation in the mobile application from executive’s current location to the customers location time deviation also cut down. After the call the payment details with the due date is enrolled in the mobile application and the data will be integrated in the portal. As the payment due date is reached then notification will be triggered for collection. Billing will be done on regular basis and sent to client on scheduled times to keep a gentle remainder for clients on payments as well as the professionalism that company follows. Trinetra iWay reports help the stakeholders to be aware of performance of each and every executive on field which helps the executives and the company to grow as a team.

Benefits of the solutions

• Maximized Productivity
• Customer Satisfaction
• Centralized Monitoring
• Effective Utilization of assets
• Plan vs Progress status report
• Ensures Quality of work
• Improves Productivity