Mobile apps are proving to be one of the best ways of providing a positive customer engagement and user experience. The mobile app loaded on a portable device or phone is most convenient to access from anywhere at any time by the customers.
Therefore, Trinetra iWay now introduces a customer mobile application, for those interested enterprises with after-sales and service teams operating on the field. Through the mobile application the customer can update their challenges, issues or difficulties instantly. Receiving inputs through the app the managers can schedule or assign the service jobs with quick turnaround time, effectively to the right person at the right place. With instant updates on schedules, the service technicians can complete the service tasks quickly. Mobile app integration provides on-the-go Schedule assignment for service executives and helps to adhere to on-time services.
Thus the software application improves the productivity of field staff and offers customer satisfaction. Complaints or issues of the customer will be raised as customer tickets that will be updated automatically on the field service management system for better supervision and follow up.
The system offers managers the options to view the team’s task management details on the Dashboard in real-time, with milestone-wise notifications automatically generated. The app has interactive map and helps the service executives to start and complete the day fruitfully with effective pre-plans without cost escalation. To gather more information about the unique solutions offered by Trinetra iWay, please go through our website. If you leave us an enquiry here online, we will surely get in touch with you as soon as possible.