Field service/field sales as the name implies deals with dispatching workers to a location outside company premises. About 42% of organizations that has field service resources to install, maintain or repair equipment, systems or assets utilize field service management app to empower field service technicians. By adopting this technology, organizations can empower field service technician’s / Field sales representatives to work more efficiently without sacrificing the quality of service, boost team’s productivity and drives business growth.
Listed are Key benefits of field Management Software
Enables Data-driven decision-making
Organizations can monitor the number of jobs each technician completes each day, customer satisfaction reports and complaints. Visualize data collected in real time, and keep track of performance.
Monitor and Track Fieldwork Orders
Software eliminates back & forth service calls and Simplifies the workflow process. This single app helps administrators to get more done in a day. Job received is assigned to technician and documented for completion.
Saves Service Completion Time
Field executives can rapidly diagnose the issue, schedule appointments, and design routes to avoid unnecessary time on the road. They can assign the right technician to the right job, see to send right equipment to each job and thereby reduce time required to drive back to the office for spare part supplies.
Reduce paperwork and administrative tasks
The software will enable administrators to do appointment verifications and reminders to ensure clients are ready. Centralized access to customer details, and sending out appointment reminders to technicians on the go help them give prompt attention to run ahead of schedules.
To provide the field force team with capabilities that support them in the field and to capture Field Service Management Metrics contact us or request a free demo.