Heightened expectations for customer service is the big challenge that many organizations face today, to efficiently manage employees in varying volumes of work is also challenging for many businesses. Scheduling tasks for such employees is also difficult for managers to assign tasks, track and monitor them on field.
Organizations often struggle to align the right number of appropriately skilled people to handle work that may arrive as phone calls, claim forms, on-time sales, delivery etc., In this environment, balancing workload, staffing, and associated processes across different functional areas can be critical for delivering effective customer service. Workforce automation solution in such situations provide real-time information on employee schedules and their task allocation.
Trinetra iway’s schedule management enables the auto scheduling option in schedule management. It allows the executive to create their daily job by their own and also highlighting the completed task in the web portal for the admin. Now the schedule management feature has been improvised and has been integrated with an effort that helps business owners/managers to assign executives for customers, based on the previous visits and feedbacks given by the clients, aimed at gaining higher customer satisfaction.