Frequently Asked Questions Regarding Field Force Management
How can identify that the executive has attended the schedule area and accepted job?
Travel history of the field executives can be taken at the end of the day and the same has been compared with the schedule history where the tasks progress will be available and come up with the conclusion that the executive met the customer as per the plan or not.
Will it work in remote areas? If GPS and GPRS is cut down what would happen to the data?
Yes. Mobile Resource Management App will work in remote areas. If there is a cut down in GPS and GPRS connection the data will be stored and it will be sent to the server after the connection comes up.
Marketing executives will not be having regular business hours as the office staff work. They might be going to the customer any time and anywhere. Is there any possibility of restrict the monitoring for official hours only and the personal travel not to be monitored?
Trinetra always do a market research before implementing a Mobility Solution to provide the best solution to our customers. As a part of the same we have done an in-depth analysis on the business flow and scenario of the on-field executives working through which we confirmed that the on-field executives will meet the customer based on customer availability and we provided the option of enabling the active/inactive button in the mobile app through which the working beyond the official hours can be monitored. The restriction in regular business hours can be set in the portal application for each and every executive.