The field service management is changing with the technology. Basic principles like employee utilization, windshield time and first-time fix rates were the main focus for field service providers in the past, but it has changed now. In the recent years, the field service standards and consumer needs has rapidly changed. Applying this analogy to the business field, most organizations can streamline the operations and to increase efficiency.
Here we list some of the advantages of field service management, in which technology has driven up its productivity.
Consumers do not want to deal with uncertainty while waiting for a sales person for hours with no-show and realizing the valuable time they have wasted. Real-time tracking of field service representative by both clients and dispatch managers is a boon – consumers can track on the exact location of the employee assigned, the time took for them to arrive and any potential delays or issues that may come up en route. These features make for far more satisfied customers.
Using, field management service software, the number of dispatched staffs can be streamlined efficiently. The software is well equipped with the knowledge of the weather conditions, best shorten route, and the possible required parts, techs tend to finish their jobs quicker and on the first visit (first time fix rates go up by 30% after implementing FSM software), allowing them to take on more assignments. In a survey it proves that by implementing FMS ,60% of companies gained faster access to knowledge. Easier accessibility of data allows employers and employees to make better, insightful decisions on short notice, all the while enabling machines to analyze data to make more accurate prediction results.
Technician Productivity with Mobile Technology
Mobile Workforce Management Solution will create instant workflows for field staff, removing time spent fumbling about with paperwork. Mobile apps built for technicians allow field staffs to note their job, customer histories, review checklists, schedule management and send customer updates. With more effective use of time, field staff can complete more work to boost revenue and drive down labor and overtime costs.
Want to learn how field service management software can benefit your company? Visit https://www.trinetraiway.com and leave us an enquiry, we will guide you in a better way to improve your business productivity level and lower the costs of managing field employees and operations.