Field service is familiar to most people in industry and business, as users or customers need it in most cases. However, this field is witnessing innovation and new technology getting increasingly involved and that’s an important trend. Software solutions have gained wide acceptance.
Field service management software has become a major player in the field sales and service, and new technology such as cloud computing, the internet of things (IoT), driverless vehicles and drones show a potential role to play in the coming year. Here’s a look at the challenges ahead and at the trends faced by service management sector. New tech like the cloud and wireless communication will be surely an influencing factor in future.
Accepting the Change. According to reports some 60% of field service management (FSM) companies are looking at ways to introduce new technology like IoT in the next few years in their endeavour to improve, expand and be future-ready. Over 50% of the FSM industry are considering ‘soft skills’ training and enhancement as another potential factor of change,
Increasing role of mobile technology. To make the field service business successful, professionalism and responsiveness towards customers are imperative. At the frontline of field service is usually the technician who interacts with the customer or client and a positive experience is crucial.
To support them in the field service, the team now turns to mobility solutions and it’s a proven productive tool and helps to maintain high levels of professionalism. A workforce working on-line using applications and devices are, are able to perform more productively in an informal manner. The ability to offer up-to-date information for field services is the hallmark of a mobility solution enabling the field staff.
How it all works. Field service mobility software allows the field force to address many issues of time delay and stock availability. When online data is processed instantly, the cloud generates information, triggers alerts, schedules, automates tasks, manages inventory, manages routes, offers visibility, etc.
Thanks to the strong presence and spread of cloud tech mobility solutions play a critical role. Mobility field service software or app translate in positive customer experience and potential revue growth. Mobility solutions trigger change and the year ahead seems more susceptible.
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