A mobile field force when digitally empowered with a versatile Field Staff management software, supported by mobile apps and BI, needs to have some key features to improve the efficiency and results of the users.
If your organization is managing a field workforce of field executives, field technicians, delivery agents, and others, then you are at the helm of managing complex tasks with cumbersome processes. Monitoring and keeping a track of a field force and their jobs, without a field service management (FSM) app will be a daunting job.
FSM software application has to have location intelligence that will help to improve the efficiency of your existing processes and connect with your entire operations, to boost productivity, in scheduling work, tracking, and job assignment. However, if you are buying a field service management platform lookout for some key features that will improve efficiency and results.
Field Service Management App with Work Order Management Feature
A feature like work order management, helps managers to maximize the available resources. It can manage and monitor jobs and automate tasks assigned to the field executive. The software can track the real-time location of the field executive or technician or delivery agent, to log their travel history. It also provides real-time updates about task/work status and monitors compliances, improves communication with managers and others involved.
Field Service Management Application with Automated Job Allocation Feature
The FSM software auto-allocates the right job to the right person, to improve the first-time fix rate. It considers factors such as the specific job, skill-set needed priority, availability, and proximity of the person to the destination. It eliminates missed opportunities and idle time found in manual allocation, besides other errors and confusion.
Field Service App with Optimized Scheduling Feature
Field force managers get good visibility of performance to help them in scheduling jobs and dispatching, using a centralized hub for day-to-day operations. The software application schedules the process and automatically notifies executives about the type and location of the allocated job/task. It ensures the right person and tools are available and avoids duplication of jobs.
Field Service Application with Insightful Reports & Dashboards
The field service management app collects to analyze large cache of data to extract valuable insights that can improve efficiency and productivity of processes and people. Managers can keep a tab on-field executives via attendance i.e. check-in and check-out times along with expense management. The reports help managers to manage time and resources well and improve the quality of work. Tracking also helps to motivate and reward employees for achieving targets.
Mobile Field Service App with Inventory Control Feature
This feature of the FSM software helps managers to monitor and manage inventory as technicians going out for repair tasks or maintenance work need to carry some spare parts, tools, equipment, or other things related to the job. Integrating with the field service inventory management software and using analytics, the system can create demand forecasts to help reorder parts most used over time.
Mobile Field Service Application with Route Optimization Feature
The field service management application should feature intelligent route optimization and planning to guide your field service teams. Live tracking also provides ETA. By charting faster and safer routes to destinations avoiding traffic jams, accident spots, or events, to reach on time, the FMS helps to save time, fuel, and man-hours.
Best Field Service Mobile App with Digitalized Invoicing Feature
Field service executives use an integrated mobile app supported on their phones or portable device to collect digital proof. The app can help them to make payments or issue receipts GIA a paperless system avoiding loss or damage to documents physically.
Field service management software GPS with Business Intelligence can enhance your field workforce’s operational efficiency, customer satisfaction and offer great visibility. This software application, like the one provided by Trinetra iWay, helps managers in informed decision-making, in quickly responding to service issues, in training field executives, in motivating and rewarding them for work performance.
Get more details about our mobile field force solution from our website. Learn about the software products we have developed and what is on offer. For more clarity, you can request a demo. Our executives at Trinetra iWay will be only happy to help you at every step.