The demand for mobile field force management is growing dramatically with the rise of digital transformation in the field service industry and also this growth is considered to sustain for many years. In fact, it is estimated that this field service industry has reached a 19.7% Compound Annual Growth Rate (CAGR) and it will stay the same up to 2030.
Time to say ‘Good Bye’ to those days of long sunset where the employees are disjointed and had a paper-based system. There are so many technological upgrades taking place in the field service industry since 2016, but still, the evolution isn’t close. The technology upgrades have changed the complete job process and found a way to deliver high-quality customer expectations.
Below are the 3 technology trends in 2022 that can improve the field service brands.
Shift to automation:
In recent days, automation plays a significant role in the business world, where every work is completed within a timeframe setting and with precision. In the field service industry, both administrative and field workers follow manual processes that can deviate them from their high-priority tasks. Compromising high-priority tasks can affect the customer relationship which can also impact the business.
Field force management software can support the field technician from the above challenge by automating & scheduling every task without interrupting existing schedules. The jobs are assigned to the respective technicians without disturbing their existing jobs.
In the present business world evolution, every customer expects everything at their fingertips. They want everything as instant access and transparency. For this, the self-service portals have been brought into the picture supporting round-the-clock.
Using field force management applications customers can handle service requests, share any device-based questions, follow past service calls, and can get quick solutions for their questions with self-service portals.
Mobile technology is becoming essential for field service technicians. The technology not only supports the technicians in their remote problems, but it also provides guided instructions from technicians to the customers using the field service app.
The field service management application facilitates the technicians with their task schedules and the directions to complete the job effectively. It also gives the complete details of customers and the type of repair they want in a single application. As a result, the technicians can improve their first fix rate by interacting with other technicians via mobile apps.
Adopting technologies is always key to unlocking the best customer experience and providing the services to the most successful customer driven. Field service business utilizing these 3 key trends will definitely expand their reach to the customers. Trinetra iWay field force management software is one such technology upgrade for any field-oriented business to find better ways to improve business growth demands. To know more about our software, talk to our experts!