Accommodate all service tasks with advanced schedule plans to get the process improvised and organized with qualified solution to achieve daily targets in field service.
The client operates an Electrical Car Battery Service which also caters to the Road Side Assistance Industry and the Vehicle Towing Service Industry with a large team of field service executives covering a country-wide market.
The Problem Outline.
The client approached us to resolve certain pain points. They were unable to know whether the field executives had reached the spot on-time for the service. The client found they were unable to adhere to the planned hours for service closure that a required a qualified solution. The managers were unable to know the current status of the service, which is in progress, on the field and not able to take to solution updates that were provided in the past for the similar service request.
The Solution Summary.
The Trinetra team were faced with the task of addressing the pain points and came with a customised and optimised solution for the client. The field service team management solution focused on –
- To satisfy the end-customer with quick ticket closure with the quality solution.
- To know the current status of the service ticket which is in progress, on real time basis.
- To know the status via instant updates on the services completed, the customer feedback and with ratings
The field force automation tool also provided the following advantages:
- A tightly integrated platform to know about the schedules and also customer feedbacks with ratings & photographs.
- Make visible an executive’s performance on service visit closures on daily basis with the qualified solution
- Made easy the job allocation to the team done by the managers, for the high priority service job on-the-go.
Advantages of the Mobile Field Force solution provided:
- Easy to Manage and Monitor all the schedules, by tracking with location and knowing progress of schedules on a real time basis
- Task-oriented solution made specifically for your Service Industry
- Customer-centric application to customize and modify tasks based on your needs and requirements
- Cloud computing solution with web-based application that makes it easy on yourselves to monitor executives working anywhere and anytime to improve productivity
Outcome / Result
- To satisfy the customer with quick ticket closure.
- To know the current status of the service which is in progress on real time basis
- To know by instant updates on the services completed and the customer feedback with ratings
- Able to manage and monitor all schedules and field executives with location
- To know time duration for every ticket closure and deviation
- Based on service executive’s location and availability, allocation and reallocation of tasks/service possible
To gain clarity and information about solutions we offer a demo on your request. Our team will only be happy to contact you and discuss about your requirements in a short time.
Know more about Trinetra iWay’s applications and modules by going through our website (https://www.trinetraiway.com).
- Implemented in 15+ countries with 13000 active mobile app users
- Improve management and visibility of service technician by 60%
- Improve schedule management by 70%
- Improve productivity & benefits by 90%
- Organised and Professional Management of your service team
- Improve time management by 40%
- Improve quality of the service completed by 90%
“In addition to resolving service management issues, the software enabled us to streamline work flow and assisted us to plan ahead efficiently”.
– Technical Support Engineer