A web-based, integrated software, to support field executives working anywhere, will automate and streamline the process for higher efficiency.
Field service team management is not easy in our competitive markets and the ability to offer great service to your customers and after-sales care to your products, cannot be substituted by anything else. However, maintenance costs, operating costs and loss of time on road, all can take a toll on the profit margins.
Fortunately, a field service team management software offers you ways to optimize field service activities and also save you substantial money in the process over time.
Cuts down Operating Costs
From streamlining workflows, automating back-office operations, to reducing paperwork, field force management software has become a digitally automated tool to help you save time and costs. Changing over to a paperless contact system can really help you improve efficiency.
The software can also help cut travel cost by planning more efficient customer visits, with smart scheduling, reducing repeat service requests and above all improves customer satisfaction. Field service staff can communicate directly with customers on site, regarding billing or scheduling which adds to customer satisfaction.
Saves Time & Money
Field service team management software saves time in a lot of different ways, such as, by smart scheduling and dispatching, to optimize employees’ time at work, on the field, based on availability and other factors. GPS tracking technology and mobile app integration can also facilitate this area of company operations. Everyone in the company can save time spent on small tasks, to focus more on the core business and operations.
Better Work Flow
The Field Force Management App can be integrated with a company’s CRM in existence. This will help your field executives to get quick access to customer database and other data-driven information needed. The CRM can help automate many standard procedures. It can trigger service reminders, system updates, schedule follow-up, send customer surveys, update customer call log and much more, thus improving workflow.
Drives up Efficiency
The Field Service Team Management software has the invaluable task of boosting efficiency. The deep integration with the business system, eliminates paperwork, helps better planning & lessens time spent in each task. It eradicates the silos that typically is a challenge for companies with several verticals and peers. Time saved while switching between systems will help the software to pay for itself in the long run.
Integrates Mobility solutions
By providing dispatchers and operators with training on detection and diagnosis, may enable you to save time and costs, freeing up technicians or executives for other priority tasks or pressing jobs. With the help of telecommunications technology, the service technician or field executive will be empowered with mobility solutions deployed on wireless devices, like smartphones.
The Trinetra iWay app has created a revolution in the way we work professionally or personally. It is also possible now to diagnose, detect and fix issues via the communication network or channels to some extent, promoting remote and contactless service and interactions as seen in the new normal.
To know more about our mobile field force solution reach our website. Get a better understanding of our products and please request for a demo. Our Trinetra iWay team will be happy to assist you or partner with you.