Mobile Field Force Solution enhances On-Field executives’ communication related to open support of existing customers, for quick closure of repeat orders to increase monthly revenue.
Trinetra was approached by a reputed manufacturer of textile and industrial machinery and parts with regard to improving their open support and services being rendered by their field executives. They had mobile executive teams working throughout the country and wanted to streamline their operations and on-field team coordination, especially their service teams.
The Problem Outline
Trinetra iWay executives discussed with the client comprehensively to identify their pain points and, challenges, so as to find a proper solution with the customizable field service management application that Trinetra has got. They found that managers were finding it difficult to schedule the customer visits with a defined purpose and planned hours for the field service executives deployed in various regions. Managers needed to close the tickets raised for customer support on time. they also needed to meet the objective set by the management to close the count of open service tickets on a daily basis.
The client needed to increase efficiency and sought to automate the complete field force team management process with the help of our Mobile Field Force Management Software. they felt the Mobile Field Force Solution will enhance On-Field executives’ communication related to open support of existing customers. They wanted quick closure of repeat orders to increase monthly revenue.
The Solution Summary
The Trinetra team decided to customize the field force management application and offer a tightly integrated platform to know the status of open tickets and also get back customer feedback with ratings & photographs for the completed job. The field force tracking app with mobile compatibility and support would make the sales team aware of the open tickets and help to communicate to service teams to quickly generate more repeat business from existing customers owing to the timely service and repose by field technicians.
The field service managers and sales managers needed to know the current location of team members with the status of available or engaged field executives which were made possible in the app. they could manage and monitor all the service tickets, tracking with location and progress of the schedules on the real-time basis. Trinetra offered a cloud computing solution with a web-based application that makes it easy for managing field force teams anywhere and anytime, thanks to mobile app integration and GPS tech. The managers are aware of the data from the customer visit updates on a real-time basis for field executives on-the-go, to provide the necessary support for quick service ticket closure. This also leads to customer satisfaction and encourages repeat orders for the sales team.
After we implement the customized field force management application we found the communication and engagement between the sales and service teams and their managers improving, which is productive for the company.
We offer field force service management applications for various industries. Please visit our website and make a request online for a demo. We will arrange it at your convenience and our executives will be certainly happy to discuss your requirements.