Companies aim to maximise field force mobility to gain better productivity. A survey found that 37% of stakeholders involved in field force mobility say improving customer experience is really important. So how do you maximise your investment model in field force mobility? Here are a few ways you can.
Find a way for easy Integration. Companies use a mix of technologies and solutions to carry out the work of their team of field executives. When your systems are used in isolation, the data doesn’t get transferred to others. So use your back-office process to integrate the existing systems. All parts of the workflow should be connected to the service operations. Thus visibility and real-time info will help to monitor performance and decision making. A field service solution focusing on field mobility should integrate well. The process is taken care mostly by the back office that connects with all parts of the business or service you are operating.
Gear up your existing system. With back-office systems in place, like CRMS, ERPS, accounting systems, the field worker or executive has got access to many records and data. Using mobile connectivity, they can fetch information on job history or to know details of the job assigned. This enables the mobile field worker to do the job, or solve the problem, at one visit.
Set Up and Run It Quickly. Get your solution set up and start running it quickly to get the benefits faster and gain a better ROI for your business. Once integrated the solution will be easy to run.
Simple solutions work faster. The difference between a good and bad system or solution, is how easy it is to run it. Managers, technicians or workers shouldn’t take time to learn and use it with the other systems of the company. The technology offers better productivity and cost-savings when it goes live.
The field service mobility solution you choose should be flexible and scalable, as you may need to add or integrate other systems or requirements later. The world of smartphones and internet adapts technologies and change faster than most other systems. The solution will also help your business or service to change, adapt and expand quickly. So, go for the right field mobility software, like the one that Trinetra iWay offers and get benefited smartly.
Increasingly field service and sales teams now-a-days turn to mobility solutions and it’s a proven tool that helps to maintain high levels of professionalism and productivity. Working on-line using applications and devices enables better efficiency. Find out how our field service management software can benefit your company by visiting – https://www.trinetraiway.com. Leave us an enquiry, we’ll help you improve your productivity levels and lower the costs of managing field employees and day to day operations.