Workforce management is the buzz word in today’s competitive business world as technologies marry the internet to enable automation of many tasks and processes. Companies who deploy their workforce outside their premises to various locations and sites in the field, are surely in need of a system to track and monitor remotely operators and operations.
Simultaneously, the companies can remotely monitor the progress of field operations and tasks at multiples sites dine by field staff. A field force management software can take care of multiples sites in multiple industries, such as, FMCG, telecom, logistics, etc. This also paves the way to expansion and growth of the company owing to the scalability of the software application.
So, the time has come to discard manual and paper based methods by companies and growing organisations, as the world is moving rapidly into a digital ecosystem. A study by Gartner has predicted 10% of emergency field services will be using A.I. (Artificial Intelligence) by 2022. We are seeing a paradigm shift to technology enabled methods from traditional ways of controlling field workforce to make them fast & efficient. A versatile software can effectively automate many tasks, allocations and schedules for the field executive in sales or service, who is on the go.
The field force management solution offers cost reductions, higher employee productivity, Improved Accountability, Data Integration and Analysis. The field force automation solution will manage and automate Work Order Management, Dashboards & Reports, Scheduling of Tasks, Invoicing & Payments and customer portals.
Field Service Management too is greatly benefited by automation via a field service management software. It will consist of multiple components and empowered by the internet, accessible by portable devices (like smartphones or tablets) that can address – Location & Time Tracking, Managing & Communicating Field Technicians, Order Scheduling and Dispatching, Data Repository, Invoice Processing, Customer Feedback & Databank.
These features enhance productivity of both managers and field executives, improves scheduling and data access, all in real-time via a mix of devices. Managers effectively monitor status of field workers and operations with jus clicks on the UI. Photographic documentation can be done saving time and paperwork. Mobile resources management becomes effective with the synchronisation of work process, data, location, assets, mapping & routes, technical skills, etc. It effectively reduces maintenance and other costs, besides managing and controlling activities at field.
Trinetra iWay’s solution simplifies and enhances field service management for companies and businesses. It offers a customisable, mobile integrated, web-based and incredibly flexible system and also supports Attendance & Leave Management. This field force management software can help you to automate and streamline on-field workforce operations, many processes to improve performance of a mobile workforce with real-time scheduling and delivery. Find out more details from Trinetra iWay’s website.