Field service evolution and field service maturity models are hot topics trending in field service management scenarios. The evolution of the organization from basic manual processes, right through to an automated stage and beyond, significantly delivers results to the organization. But what does this maturity level mean to your organization? Is it necessary for all organizations to reach this high level of field service maturity?
The evolution of the organization can be marked at various stages or levels. An organization’s field service team at the basic stage is purely reactive. The team’s operational development is restricted because of a paper-based process which has reduced visibility over the workflow. Managing fieldwork will be on a function-based approach and thus reactive in nature, but follows a siloed operation with the focus only on the department.
Moving up through the next stages, or levels, of the maturity model, the last stage of maturity would be transformative in nature. Here, emerging technologies like IoT, AR/VR, AI, and Machine Learning will surely come into the picture and would be a potential influencer on field service operations.
At this stage of maturity, the organization is fully connected across all departments. The company will be applying analysis to enable and improve performance, introduce innovations and work to differentiate its products and services from the competition and add value to its business.
The maturity of the field service is affected by a number of factors, such as the organization’s size their customers or market, the type of industry, the workflow complexity, the type of assets they make and serve, and definitely their top management.
Other factors that determine the maturity level include –
- The extent of growth of the field service and the solution to keep pace with and support operations.
- The flexibility to evolve, adapt and move to other concepts and solutions for growth.
- The efficiency to drive more productivity and service delivery
- Last but not the least, to increase business insight by using data available more than ever, understanding that the right-field force management software is the key to getting over to the next level.
The mobile resources management solution you implement, if supported by an integrated mobile app, increases productivity and comes with easy accessibility online, anytime in real-time to improve ROI. So, invest in a software solution like what Trinetra iWay offers. To get more info visit our website – https://www.trinetraiway.com/. Or you can submit an enquiry form with your needs and requirements. Trinetra will help you to go up to the next level in field service operations.