When people or businesses face challenges, they resort to technology to find, or to show a possible solution. Today the internet, software, and automation have become critical game-changers in many areas of business, services, and governance. In times of crisis, like in medical emergencies, technology has evidently lent a helping hand.
It is no different for companies deploying sales and service teams or workforce on the field, as companies are usually quick to adopt technology and software. With the field force management software being increasingly used, the whole process and procedures have been streamlined and enhanced with the integration of a mobile app that is compatible with the ERP system existing.
The field force management software can remotely monitor multiple units or sites, the mobile field staff deployed, multiple operations and tasks at different levels belonging to various sectors like FMCG, logistics, telecom, etc. The scalability of the software application will support any expansion and growth that’s quantitative or geographical. Studies predict that in the future that technologies like A.I. and IoT will find more use not, only in emergency field service, but also in many other sectors or areas.
The versatile software application can also automate many tasks, and schedules for field sales or service management. The field force automation consists of multiple components & modules empowered by telecom and the internet to provide easy accessibility by anyone authorized, from anywhere, and via various devices, portable gadgets, and computer terminals. This factor is advantageous as was seen during the lockdown caused by the COVID-19 pandemic when many things went online unexpectedly. Adopt field service management tools with benefits to your CRM system, like automating the scheduling of tasks and dispatching of deliverables, and increasing efficiency all to help reduce costs & improve profit margins.
Businesses and services are looking at ways to reduce costs & increase efficiencies to face challenges and competition. Some of its unique challenges in operations spread across regions can be addressed with the support of digital tech.
Customer expectations and demands. The customer relationship with organizations has changed as it extends now beyond just the sale and looks for preventive service too. The delivery of service also ensures royalty. This is where the software and mobile app can provide updated information and service data relevant to the service task or customer, at the fingertips.
Optimizing service delivery. Scheduling work orders & assigning the right field executive is a daily challenge easily supported by field service management software. The right person has to reach at the right time, with the right inventory, at the right place. This factor affects costs and productivity.
Communication & resource allocation. The challenge for managers is to locate the field personnel and their availability on a real-time basis, for the assignments. Managers thus can communicate, organize and allocate tasks to field staff. They can also quickly plan alternatives to the assigned task with the help of a field service management system.
The rising cost of operations/resources. Faced with a changing environment, field service managers find the cost of operations and the resources frequently increasing. Time and effort in managing inventory, travel, and overheads add to expenses. Automating supporting tasks will help in reducing costs and provide accurate data which also reduces human errors. Invoicing and payments are also supported by the software and transactions can be done digitally, quickly, and cost-effectively.
Trinetra iWay provides a versatile field force management solution that provides all the support and is integrated with a mobile app that is customizable for any sales or service team. The mobility solution offers accessibility online, from anywhere, anytime, and in real-time. It helps organizations to automate tasks, cut costs & expenses and boost efficiency & productivity. For more information, just visit us @ – https://www.trinetraiway.com/. Just submit the enquiry form, giving your requirements and our team will help you develop an appropriate solution.