Expectation-based schedule management with temperature updates on the go helps the delivery team to take proactive self-action steps to reduce 90% of product wastage during travel.
The client who is a supplier and transporter of fresh foods to various refrigerated outlets and chains was facing difficulties in delivering food products of the right quality. The client approached us to resolve this issue as the damaged food products will cause customer dissatisfaction and higher operating costs. The client was seeking a solution as they have a vast delivery network catering to a large customer base and could not afford to lose their market share. The right fit would be GPS-enabled software with real-time temperature updates, enabled for tracking and monitoring the products and delivery personnel, which we could provide as a software application.
The Problem Outline
Our team took a briefing from the client to identify the pain points and challenges they were facing. The foods are not being delivered freshly to the customer due to negligence and a drop in temperature of the cold box during travel. This also resulted in high operational costs due to damage of foods during multiple deliveries done by a single delivery person. Another problem is the client was not able to confirm that the customer is satisfied with the delivery. The solution also needed to quickly improve the consistency of the daily on-time delivery plans/schedules for their PAN-India operations. The mobile field force management software they needed has to support field delivery executives related to the real-time updates of the temperature in the bike cold box. It would enable the management to take immediate action steps to avoid damage of goods due to temperature breaches during travel and due to changes in the delivery schedules.
The Solution Summary
Based on our Field Force Management Solution we customized the software for the client to quickly improve the consistency of the daily operations. The exclusive platform would get updated on the daily delivery summary reports of delivery teams at the end of the day. It could also improve the accommodation of ad hoc delivery schedules on a daily basis in the already planned daily schedules. The field force management system can make the field executive aware of the temperature of the delivery box during the travel, to avoid unnecessary damages of foods before completing the delivery.
The solution we provided can manage and monitor all the schedules, tracking with location and progress of the schedules on a real-time basis with temperature updates also. We have developed a user-friendly solution made specifically for their industry vertical tapping on the domain expertise gained in field force solutions implemented at the Pan-India level. As the management system works on an internet-based platform, there is scope for scalability as the company plans to grow.
The application would improve the customer satisfaction levels with quick updates for executives on the go. The customized and optimized field staff management software would make the deployed field executives aware of the updated schedule management and plans.
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- 15+ countries implemented with 13,000 active mobile app users
- Improve the daily qualified client delivery counts percentage
- Improve executives’ management and visibility by 60%
- Improve delivery management by 70%
- Improve productivity and benefits by 90%
- Organized and Professional Management of your delivery team
- Improve time management by 40%
- Improve customer satisfaction by 90%