Build Excellent Service Culture with Field Force Scheduling Software

As more businesses today realize that excellent customer service will be a competitive advantage, the biggest concern is not how to improve service performance, but how to create an excellent service culture for continuous business development with an unwavering focus on customer experience.

To be particular a strong service culture leads to bring sustainable improvements in customer experience and gives higher ROI, but how all these can be made possible?

For better business development organizations must create an environment to support, motivate, and recognize employees to consistently take action and create value for customers. A better service culture creates an excellent work place.

Making effective utilization of all resources and to gain excellent service culture deploying workforce automation app is significant which helps in better planning, make your organization more productive and give customers better service. With workforce automation app mobile teams and workers will gain full access to the relevant business information at their point of service with their smartphones.

Below listed are the ways which help to improve business behaviors and standards to get the best out of your mobile workforce.

Makes your team efficient

Sales force management app helps to manage work schedules and make sure your resources are in the right place where they need to be. It also lets your teams in the field to report you about stock levels, order parts and consumables, all that means no more waste of time.

Cut costs

Better scheduling and proper reporting system consumes lesser time. You can also keep track of your vehicles and other assets using field force automation app, so you’ll have the management information you need to run projects better, increase productivity, save money, and reduce your carbon footprint.

Give better customer service

With better information at their disposal, workforce teams will have a better chance of completing work faster and dealing with customers’ issues on the spot. And that makes happier workers as well as satisfied customers.

Cut out the paperwork

Mobility solutions minimizes paperwork by providing more accurate data and better inventory management details via smartphones. It also means your people can spend more time doing their jobs.
Building an uplifting service culture requires everyone to take responsibility, understand and play their roles from the top down to bottom up.

To have a better workforce management app and gain excellent service culture contact the industry leader Trinetra iWay and meet your workforce management needs.

Today’s organizations are increasingly becoming strategic about maximizing revenues, satisfying customers, analyzing competitive differentiation, closely tracking executives and understanding service costs. Field services organizations can no longer manage their operations with disconnected systems, time and man efforts consuming processes.

Organizations have also started to realize the real value of business efficiency, as technology advancements are adopted by every competitor in all phases, losing in the competitive ground will make businesses to no longer stay in this on-demand market.

Mobility solutions for Workforce Management are a comprehensive solution that aligns field force activities with corporate strategy. Integrated modules in workforce management application addresses task scheduling, time and attendance, performance management, compliance and streamlining processes leads to increase efficiency and encourage employees to focus on activities that generate more value, which leads to sustain in high competitive market.

Making the best use of mobility solutions not only increases the work efficiency, it also brings a greater ROI as those system functions as designed with a greater adoption rate among executives. Sales force automation solution drives sales force performance and profitability by providing transparency in automating processes, frees people to concentrate on creating leads, closing deals and increasing customer relationships, this in turn maximizes ROI.

Key features of sales force automation app:

• Streamline and automated planning
• Manage costs and compliance
• Extend the reach of workforce solutions with mobility
• Improve employee engagement
• Optimize transactional user experience
• Visibility into workforce performance

To rive the value of your workforce management solution with higher ROI, Deploy your business with advanced field force automation solutions, to know more in detail, feel free to Contact us.

Communication between the field force executives and operation manager is a bridge for every business success. Hundreds of global organizations have chosen Mobility Solutions for their field force workforce to address their business cum customer challenges & grow.  Visionary companies from startups to outstanding companies belonging to various sectors choose this mobility solution as they believe it as the best methodology to deliver effective work flow with excellent customer service. Integrate your work force with Trinetra iWay mobility solution to have effective communication with your organization circle at any time.

The factor which influences the Trinetra iWay from other mobility solutions are,

Digital Mapping

Mapping your customer location with better route optimizing technology helps the field executives to reach stake holders place on time and complete insight over each executive’s activity in real time avoids the route deviation from scheduled location.

Time Scheduling

Creating an interactive schedule and visualizing the work plan duration of your organization executives helps your operation manager to monitor the realistic tasks effectiveness. Getting instant notification over their task and time spent duration at stake holder’s location helps the operation manager to measure their field force efficiency.

Instant engagement:

Upgrading your work force with Trinetra iWay fulfills today’s market demands and emphasis the operation manager to engage with their team instantly. Instant engagement on field and monitoring their real time activity improves the resource utility and avoids the ideal time in field.

Connect with your service team instantly and improve your organizational productivity drastically with Trinetra iWay field force solution. To know more about Trinetra iWay Contact Us.

In today’s tech savvy business market it has been noticed that everywhere you look, people are making the best use of mobile apps to save business time and money. But that business mobile app really makes justice to business? Or have you ever thought that it is just an expense?

Beyond all these perceptions, mobile business apps significantly increase operational efficiency, apart from being “just another toy,” the apps offer businesses to save valuable time, which transforms into reduced costs and increased productivity.

How exactly does an app can accomplish this? Mobile resource management apps for businesses help in improving organizations operational efficiency and increase business revenues.

Mobility solution in recent times, present organizations/businesses unprecedented opportunities to improve performance and gain a competitive edge. With the right work force tracking app in place, employees can timely engage with customers, increase productivity, streamline collaboration and boost revenues. The major difficulty that many organizations today come across is mainly due to the lack of proper methodology to monitor and track executive’s working and performance, the manual tracking is not possible and if done it may lead to create unnecessary complications without experience, expertise and skills, as mobility solution is still quite new for many businesses, those businesses can team up with a right partner who can reap the benefits of mobility faster, with less risk and minimal cost.

By adopting the right Mobility solution, leakage of business revenues can be minimized, but in what ways does this benefit? Below given are the significant ways that mobility solutions help to increase business revenues.

• Provide employees with consistent information
• Deliver anytime, anywhere access to mobile employees
• Create effective business processes with partners
• Enable employees to respond on the go
• Streamline communications with customers
• Reduce unproductive travel time
• Improve customer retention and satisfaction

This is how businesses can benefit from mobility solutions and prevent revenue leakage, to know more in detail, Contact us…

Today we are in a world where many businesses are looking for ways to increase efficiency, minimize operational costs to move ahead of competition. Workforce automation in this situate becomes crucial and plays an important role in building customer satisfaction and loyalty. Field workforce management has its own unique challenges as its operations are spread across various fields and resources will be distributed in different locations.

In this article we have enclosed some top critical challenges in managing field workforce

Service delivery optimization

Assigning work orders to the appropriate executives is becoming a day to day challenge faced by many field service managers. Sending the right person with the right skills is not enough more than that the right strategy depends by performing the assigned task in right place at the right time. Without proper planning and deploying right strategy it can lead to increase cost and decrease productivity along with more time being spent on the road as against closing service orders.

Real-time communication

In-high demanding market, work requests are ever mounting and it is crucial for managers to know the exact location of their field service executive and their availability in any given time. By knowing the location and availability of the field personnel, managers can better plan to complete the work.

Rising operational costs

Biggest challenge for field service managers is to manage and save cost in an environment where operating costs are steadily increasing. Factors like time taken to check inventory, travelling expenses, and selecting executive with right skills can be planned properly to save and minimize the expenses.

In diverse industries today, there is just only a very thin line between a satisfied and unsatisfied customer, it is becoming crucial that these challenges need to be overcome on a daily basis, many areas of these challenges can be concluded with “Workforce automation” with the assistance of executive’s smartphones.

Field works can be streamlined automatically by assigning resources based on job priority, availability, competency and location. Thus Mobility solutions enable field service managers to be in touch with executives “anywhere anytime”.

Thus, making use of the right Field service automation system in place, managers can overcome business challenges and keep expenses under control. Get to know more in detail about mobility solutions, visit www.trinetraiway.com the pioneering Workforce automation solution provider.

Today, mobility solution has become the boundary between personal and professional, also considered as the most significant technology innovation. Businesses have highly experienced the importance of mobile technology and mobility solutions to be on place in this emerging global technology market, to keep up pace with the changing conditions of how business is conducted today, many organizations rapidly started to adopt innovative and trending methodologies. Mobility solutions in place plays a major role in business purposes by transforming organization’s business capabilities as mobile presence and becomes crucial to attract, retain and communicate with customers and executives as well.

A recent study disclosed that,

• 80% of employees make use of mobility solutions for business communication
• Overall efficiency of a business will be 96% with mobility solution and 82% without mobility solution
• Operating margin will be 8% with mobility solution and 1%without mobility solution
• In future usage of mobility solutions will be increased by 35% approximately

As discussed mobility solutions brings bags of advantages to an organization, one of the major benefit is mobility solutions helps in analyzing and identifying business risks. Here are the ways how mobility solutions help in analyzing business risks…

Productivity

The major part of mobility solution is that it brings improved communication and increased levels of productivity. Mobility solution minimizes the human efforts and makes the business process automated and further streamline operations by helping avoid human mistakes in data entry, report generation, trip summary execution and facilitates quick, ‘on the go’ data updation (even offline or when employees are out-of-office). Exact & real-time data on the hand minimizes the risks occurring in businesses.

Communication

Mobility solution in a single word is “right data, right place, right time”. Based on a research 41% of companies can’t access their data at the time of need, mobility now became the synonym of improved communication and accessing data between employees in office premises and in field. This on time access to data helps in better communication and minimizes assumptions. So the risks in analysing real-time data will be reduced and also improves communication.
On-time support.

Tangible benefits of mobility are huge, one of the most crucial benefit is employee well-being. In case of unexpected dangerous event, mobility alerts the other end executives and put a stop to further physical and material damage. Field executives can stay safe by sharing and exchanging data in real-time and they can be rescued before something occur by alerting the co-workers on time. Sending alerts on real-time will reduce risk to a great extent.

Mobility opens the doors to businesses by allowing for a more agile workflow, better tracking, improved communication and a more adaptive approach in decision-making. Get to know more details Contact us or visit www.trinetraiway.com

Sales team are the business generator for every organization, every one shows major attention on their individual sales target, but not enough effort made to retain their valuable customers. Retaining your existing customers is the smartest way to attain continuous business in the competitive world.

Every businesses follows various kind of marketing techniques based on their industry types and competition, but creating positive buzz / reviews from your customer’s mouth will increase the trust and brand popularity. More than generating a new lead, converting your existing customers as a business influencer is the effective tool to boost your business revenues.

Now a day’s mobile utility increases drastically and it became as a necessity to survive, set your team on board with the mobility solution for business generation. Get integrated with Trinetra iWay mobility solutions to attract & retain your customers with the following factors,

• Engage your customers instantly
• Facilitate your customer to reach you at any time
• Enable employees to respond on the go
• Make ease of customers to fulfil their needs at door step
• Enhances the customers to provide feedback instantly
• Reduces the Turn Around Time to complete the task

If you have an intend to delight your customer, it’s very easy to attract and retain them. Trinetra iWay mobility solution helps to overcome the most business challenges in maintaining a relationship between the customer and service provider. To know more about Trinetra iWay Contact Us.

In the last 5 years, transformation in business world are more global, more mobile and more digitalized, adopting to these transformations in work place creates drastic changes in work culture. The term digital work place means different thing to different people, it is very important to look upon what does digital work place really mean?

Enabling your work force to get access with their task at any place with the integrated computing system is called as digital work place.

Most of the businesses are facilitating their employees with digital work culture, upgrading your work force with the trend setting technology will transform your work place into a digital work place. While adopting to this digitalized solution, every organization should follow the appropriate strategy to co-ordinate with the stake holders, vendors, team members & partners and should also take care on the nature of your work that needs more control.

Turn your work force into a virtual work force by integrating Trinetra iWay mobility solution and facilitate your work force manager to identify the resource availability, allocate task on go to reduce the ideal time on filed and increase your work force efficiency. Better engagement in virtual work place enables the work force to respond quickly to the customer needs.

Immediate response, instant engagement / solution / clarification for the customer needs will increase the customer satisfaction and makes you to stand unique among the crowd.

Benefits of digital workplace transformation:

• Get Instant engagement
• Enhance Resource utilization
• Avoid Time Consumption
• Increase customer satisfaction
• Maximise Return On Investment

Integrate your work place with Trinetra iWay mobility solutions and boost your business productivity drastically. To know more about us click here or request a demo.

Every enterprise today make use of many applications based on their tasks and business requirement, most of them will not work with one another to meet the actual necessity. Having a Sales force app for mobile work force management will help organizations to achieve higher operational consistency, efficiency and quality service to customers.

Sales force app connects service professionals with respective stakeholders that improves productivity with high security and performance for mission-critical service operations. Field force team are the brand ambassadors transforming services into strategic engagements with customers and leads to build loyalty. As they are the all-rounder team takes part in every business process mobile app for monitoring sales force means a lot to business, here are the few examples that confesses that sales force app for end to end businesses

Lead Management

Business owners can track leads generated by workforce with their smart phones, helps in optimizing plans and making smarter decisions about the business.

Work Automation

With automatic employee location details business owners can assign the nearest and right executive for the task and get the work done hand-in-hand that makes business easier, shorten employee allocation cycles and builds brand.

Forecasting

Mobility solutions are fast, accurate and easy. Gives real-time view into sales and service team forecasts. With enterprise integration, locations visited and digital mapping future tasks can be forecasted and helps to stay on top of business.

Sales insights

Sales force management applications helps to connect with key decision-makers faster and offers real time insights which helps in Increasing productivity with the latest, most accurate sales data.

Instant approvals

Instant workflow monitoring rapidly automates any business process with drag-and-drop simplicity and drive success with flexible approvals for mobile orders, expenses and much more.
Reports

Dashboards provides real-time picture of businesses at a glance of detailed reports with access to them from anywhere at any time.

These are the ways and benefits that shows the significance of salesforce management app that drives profit to business. End to End business benefits can be achieved with sales force app undoubtedly. To get your app now, reach us @ www.trinetraiway.com our field force management app brings the most out of your business .

Everyone agrees with the statement that business productivity is one of the benchmarked abilities for an organization to sustain in the market place. Analysing the market trend and boosting your business with the current technology provides you a platform to realize your business success. To attain the ultimate goal of business productivity, Businesses of all sizes should adopt the emerging technology, besides work force in the firm should be more efficient to complete their tasks in the allocated hours.

Use the power of technologies to maximize the business productivity; as the mobile technology ruling the world for past few years, reinforcing your business with mobility solution will be the right decision. Adopting with the trend setting mobility solution helps you to overcome the business challenges, executing this market strategy every day will enable you to increase your work force efficiency and business productivity as well.

It has been reported that an organization which adopts themselves with the marketing trends are witnessing apparent growth in their business. Upgrade / boost your work force with the mobility solution to keep pace with the competition.

Know the top reasons how work force management app increases your business growth,

• Facilitates operation mangers to monitor work force activities on fields
• Increases resource utility by identifying their ideal time for the day
• Improves your work force efficiency by scheduling their task with turn-around-time
• Helps to map the customer location even in densely populated city
• Increases fuel efficiency by optimizing the route to reach desired location on time
• Provides complete insight on each executive’s activities on fields

Turn your work force to work smarter rather than necessarily harder, to improve your business productivity. Streamline your work force with Trinetra iWay work force management app and increase your business growth drastically. Request a demo or call @ +91 422 3192939