The Client is a leading textile machinery manufacturing industry, where the installation and service of machineries were done across India on day to day basis, so requirement based knowing the service executives visit activity along with the key aspects on service management for their business development is crucial
Client being one of the highest revenue generating industry with the service executives on field among their customers, on-field executive’s faced difficulty in completing the service with quick TAT and their achievement is decreased, also executives need to check the active service schedules in their location. So the client requested a mobile app to monitor and manage their service executive and engage with the internal team to give better achievements.
Trinetra iWay recognizes that the reputation of the company is no longer in the hands of customer service teams and that improvisation in process within the organization are equally responsible for delivering a great customer experience with quick TAT. Additionally, the client was facing challenge in accessing information from multiple locations can be cumbersome and inefficient. Trinetra iWay is a best in class example where customer service teams collaborate together to handle consumer responses through mobility solutions and get process improvised and organized.
With Trinetra iWay mobile application client can record all the call closure remarks in order to have a better analysis on their service log. Trinetra iWay assists them not only to monitor their job progress; it also provides an efficient resolution module to have better insights on the service provided by their executives. The executive in field can also include their comments and sign in the given field. With the help of Trinetra iWay, the teams can be mentioned about the past feedbacks on various repeated services done
- Maximized Productivity
- Customer Satisfaction
- Centralized Monitoring
- Effective Utilization of assets
- Plan vs. Progress status report
- Ensures Quality of work