Key strategies needed to manage a field sales team successfully

To bring success to your field sales force, empower them with tools and guidance to get their job done effectively and efficiently.

There are Sales teams that work out of an office and teams that works out on the field, primarily working remotely. When managing a remote sales force team, see that they don’t feel isolated from the organization. They have to be provided with the right tools, such as the hardware and software to perform well.

By adopting a field sales force management software, you can build the right system and process and modify it according to business needs arising by following some important strategies, for your teams’ success.

Build the Process: The field sales executive has certain skills inherent in him, but may spend time doing things that seem productive but not helping to reach targets. Sales managers have to provide them the process with clear measurable parameters and defined steps over a digital platform.

Regular Training: The sales manager has to assess and train the Sales teams on the field to conduct their activities and follow the process properly. Regular training should be a part of the schedule to keep performance at the best. Up-to-date product knowledge is crucial to make a successful contemporary sales force.

Reward for Performance: To manage a successful sales force team, reward them for achieving goals and surpassing it. This can give them satisfaction in work and keep them competitive to achieve targets. It will also put non-performers on notice, for not hitting their goals.

Open Communication Lines: To manage a sales team that’s on the road clear communication is crucial. Open lines of communication should carry clear and concise information. Make it two-way to convey expectations and changes.

Use Feedback: it is important to share feedback with your team as often as possible via the system in both formal and informal lines. Feedback should be constructive and encouraging to the sales team.

Use the Right Software: To manage a sales team successfully it’s important to have tools and systems in place to ensure managers get visibility and insight on the tasks and their progress. These tools also help collaborations between teams and productivity. So, you need to choose the right software to support your organization and aligns with the goals of the team. The right software can simplify the team experience. It can be integrated with a CRM program. The tool helps sales representatives prioritize accounts in pipeline and help them focus on selling.

A Field Sales Force Management software like Trinetra iWay provides can provide all the support for managers and integrated with a mobile app (customized). The solution will help the Sales team with web access, generate unique reports, automate tasks, cut costs and boost productivity at individual and team levels.

To understand more about our mobile field force solution, browse through our website. Get a better perspective of our software products and also kindly request for a demo. Our Trinetra iWay team will be glad to assist you, or can help to partner with you.

Substantial solution to engage the water proofing engineers to know current job status in sites with photographs which helps to provide quick remedies.

Introduction :

The client operates in the construction industry providing Water Proofing Solutions with interests in the prospective Construction Chemicals industry and Cement Manufacturing Industry.

The Problem Outline :

The above mentioned client approached us to resolve some of their pain points. The client was facing delays by the field executive in visiting the customer place for a sales call. The company was unable to help the executives so as to support them for an over-the-table conversion. Another issue that the company faced was they were unable to know the current location of the executive and with relevant on-field task progress updates in time.

The Solution Summary : 

After analyzing the pain points of the client, the solution we provided would help sales executives to access the client details on-the-go. It would also help the help the executives to know their current level of achievement to take up self-improvement plans. The solution will help managers to allocate the unplanned tasks to the available on-field executives as demanded by the situation at the site.

The solution would help improve productivity quickly by providing self-analysis of the achievements by the executive on-the-go and be supported by mobile app. besides integration with existing system.
It is beneficial to have a user-friendly application to know the current updates of the sales visit progress which will help to communicate with the managers easily and quickly from the client’s place and to provide the instant discounts to close the order over the table

Advantages of the Mobile Field Force solution provided:

• Exclusive Platform to improve the count of sales closures by the team at the end of the day with a quality solution
• Real-time updates on the progress of the sales tasks that can be allocated on-the-go
• Makes your sales managers aware of the team’s daily customer visits instantly, with customer feedback got immediately
• A Robust solution made specifically for sales executives to improve sales schedule management
• Provides a Data-driven approach for timely forecast on the revenue generation
• The domain expertise in field force solutions, implemented Pan-India and in Middle East
• Instant customer feedback with ratings and photograph to plan the next steps on closure of order

Outcome / Result : 

• To satisfy the customer with quick TAT.
• To know the current status of the sales call which is in progress, on real time basis with support of mobile app.
• To know by instant updates, the sales closure and the customer feedback with ratings
• Able to manage and monitor all schedules and field sales executives with location
• To know time duration for sales cycle and deviation
• Based on sales executive’s location and availability, allocation and reallocation of tasks possible

Client testimonials : 

“We selected Trinetra’s Mobile Field Force software because the product offered a robust set of functionality, features and the flexibility to address our unique pain points. It has been an easy transition for us and helped in improving return on investment, becoming a truly part of our strategies and plans.”
– Direct of Sales

For better clarity and information about our products, ask for a demo and our team will be happy to contact you. Please discuss about your requirements and we can customize the solution..

To know more about Trinetra iWay’s sales & service management applications and related modules please go to our website (https://www.trinetraiway.com).

Highlights:

• Implemented in 15+ countries with 13000 active mobile app users
• Ensuring 100% Customer Satisfaction level
• Improves field team management and visibility by 60%
• Improves job schedule management by 70%
• Improve productivity and benefits by 90%
• Improve the executive’s self-analysis on solution history

Strengthen your sales team with smart mobile field force solution, using effective schedule plans on-the-go, to boosts their daily performance and productivity.

Introduction:

The client caters to the farms sector and has a large team of sales executives working for them. The company offers a range of products via sales executives working on field on a daily basis, visiting both farmers and dealers in various territories.

The Problem Outline:

The above mentioned client being an egg and chick supplier for the poultry industry, had approached us to improve the performance of their field sales executives. They required quick analysis of customer visit history by executives at the end of every day on the scheduled plan. They required quick updates on the schedule progress made by the on-field executives. The company wanted to know the productive updates on their CAT – A clients being visited against the planned visit schedule. They wanted a system to generate the details of the schedule history of the executives with status and photos, at end of every day. Facing delays by field executives, they planned to help them with f their schedules with an apt application.

The Solution Summary: 

The solution developed by Trinetra supports a quick walk-through of all dealer visits, with comments attached. The solution also addresses the pain points faced by the sales executives on the field practically. The system also helps to take immediate action steps to improve the productivity of the field executives. It supports the team of sales executives to increase the yearly revenue by helping them achieve100% monthly sales targets and to automate many regular task They wanted to improve sales in the market quickly in this competitive market. The pre-built solution we have developed addresses the challenges faced by their sales managers and field executives. With customisation the solution they can help them to take immediate action steps to improve the monthly sales orders and improve company turnover.

Benefits of the customised mobile Field Sales Executive management solution:

• The software helps to manage and monitor all the schedules, tracking the progress of the schedules with location and in real-time basis
• User-friendly solution made specific for the cattle feed, poultry market
• Real-time exception handling of the executives
• Effective customer summary reports
• Productive schedule management with instant customer feedback
• Improves your customer satisfaction and help generate more repeat orders
• Makes your sales executives aware of the on-field tasks achievements on-the go and take self-action plans to achieve 100% of target.

 Outcome / Result:

• Ability to Manage and Monitor all the schedules, tracking with location and progress of the schedules on the real-time basis
• A User-friendly solution made specific for marketing the company’s products
• Benefited by the domain expertise in mobile field force solutions implemented PAN-India and in the Middle East

 Client testimonials:

“We have developed a good relationship with Trinetra and their Mobile Field Force Management software has addressed our pain points effectively to put our sales team on to the next level. Working in real-time and with constant updates, our sales team gets support consistently to improve their performance and our profitability.
– Head of Marketing

All the information on you need on our products are on our site, but for better clarity ask for a demo. Our team are happy to get in touch with you. Please discuss about your requirements and we will help to customise the solution.

Find out more about Trinetra iWay’s sales & service management applications and related modules by visiting our website (https://www.trinetraiway.com).

Powerful Mobile Field Force Solution enhances On-Field executives to be aware of the latest offers in advance to close the order on the table which increases revenue.

Introduction:

The client manufactures Solar Panel powered heaters, catering to a large domestic market. The company also deploys a large team of field sales and service executives covering a country-wide customer base.

The Problem Outline:

The client had to manage sales teams and service technicians and resolve certain pain points to improve their operations and expenses. They approached us as they were unable to confirm that the executive completed the call in a client’s place and to know whether the field executives had reached the spot on time. For service, they had no proactive schedule plans available to close the service requests (tickets) quickly.

The managers were unable to know the current status of a service that is in progress and unable to know the actual reason for the faults that occurred in the solar panels installed in a client’s place. No comprehensive reports are available to managers to know the progress of the daily sale of executives on the field with client feedback.  No after-service updates were provided in the past for the similar service request being attended.

The Solution Summary:  

The team at Trinetra was briefed and set to address the pain points. They came up with a customized and optimized solution for the client. The field executive management solution has been tweaked to their requirements.

• The solution supports managers to know in real-time, the location and availability of the executives who are near to the client place.
• The solution helps the service manager and technicians to plan the daily schedules proactively.
• The solution helps to know the actual root cause and take immediate corrective actions
• The solution supports sales managers by providing daily reports of support progress, with client feedback
• The field force management solution helps to improve customer satisfaction, to help increase repeat orders
• It improves the real-time visibility of the executives, with their availability and location details.
• The solution improves the proactive schedules and plans by technicians on the field to close support more productively

Advantages of our Mobile Field Force automation solution:

• Easy to Manage and Monitor all the schedules, by tracking with location and knowing the progress of schedules on a real-time basis
• A task-oriented solution made specifically for your Service management
• Customer-centric application to customize and modify tasks based on your needs and requirements
• Cloud computing solution with a web-based application that makes it easy for yourselves to monitor executives working anywhere and anytime to improve productivity

 Outcome / Result:

• An exclusive platform to get updated on the service/sales schedules, plus summary reports of your team with customer feedback.
• Improve your customer satisfaction and generate more repeat orders
• Make your service technicians aware of the achievements of the on-field task on the go and take self-proactive action plans to achieve 100% closure of service requests with the best solution.
• Manage and monitor all the schedules, tracking with location and progress of the schedules on real-time basis
• An effective user-friendly solution made specifically for your service request closure
• Real-time exception handling of the executives, effective customer summary reports, and productive schedule management with instant customer feedback and photograph

 Client testimonials:

“By implementing the solution we have improved our level of engagement across our teams. We vastly improved our communication between managers and e field executives to deliver a more personalized service to clients, enabling us to streamline workflow and to plan ahead effectively”.

– Head of Operations.

For a better understanding of the solutions we offer, a demo can be arranged at your request. Our team will be glad to contact you and discuss your requirements as soon as possible.

For more about Trinetra iWay’s applications and modules, go through our website (https://www.trinetraiway.com).

Enhance your team of On-Field sales executives and dealers/partners with real-time notifications on the latest discounts, new essential products, and special region-based offers to close more orders during COVID lockdown.

Introduction

The client from the agricultural sector caters to the poultry industry and is a prominent player in the cattle-feed production industry, with the market spread all over the country. The client approached us to improve upon the sales and distribution of the company and improve the communication and efficiency of their team of field executives working in the field.

The Problem Outline

The client catering to the agricultural segment has a team of field executives to look after their product portfolio and operate in the market spread over a wide geographical area. To improve the efficiency of their field executives, sales, and distribution, they were looking for a field executives management software solution to address their pain points and improve their operations. The client wanted to have the complete visibility of the executives on the field

They wanted to have a quick analysis of the dealer/farmer schedule summary at the end of a working day. They wanted to confirm that their executives have visited the dealer/farmer at the location as per the plan or Schedule. The Sales Managers wanted to get an accurate update on the distributors for each and every zone with the respective retailers under them.

Their objective was to quickly improve the consistency of order conversion for cattle feed orders from all the zones The managers needed to support field executives instantly with flexible discounts and rewards in the competitive zones they were operating. To organize a clear structured hierarchy for the field force teams at work, the company needed an automated mobility solution.

The Solution Summary

• The Trinetra team was briefed and they set out to address their pain points by offering a customized and optimized solution to the client. The field executive management solution offered was tweaked to their requirements and to address their pain points as given below.
• The client is now provided an exclusive platform to get updated data on the schedule summary reports of the Sales teams at the end of the day.
• The solution improves dealer/farmer satisfaction and helps generate more new orders, even during these critical situations like the COVID-19 pandemic.
• The software solution helps make the field executives aware of the latest rewards and commercial benefits to distributors/dealers.
• The software application manages and monitors all the Schedules, tracking the progress with the location of the schedules on a real-time basis.
• The solution is now a user-friendly solution made specifically for the cattle feed production industry supported with the Domain expertise in field force solutions already implemented Pan-India and in the Middle East.
• The solution offers real-time exception handling of the executives, effective distributor/dealer/farmer summary reports, and productive schedule management with instant customer support.
• The software improves the visibility of the executives with their availability and location in real-time.
• The solution supports the Sales manager to take out daily reports with client feedback attached
• The software is compatible with mobile applications that can support on-field executives in many ways.

Benefits of the Mobile Field Force solution:

• The solution provides the answer to know the overall summary of the schedules with progress updates
• The solution addresses the difficulty faced by the managers related to the visibility of field executives
• The solution helps to take quick action to provide discounts to distributors to close orders over the table
• The solution supports the team to increase the monthly order closures.

Outcome / Result

• A distinct platform to get updates on sales schedules, plus summary reports of the team with customer feedback.
• Improve customer satisfaction and helps generate more repeat orders
• Make executives aware of on-field tasks/achievements on-the-go
• Helps to take self-proactive action plans to achieve results.
• Effective & user-friendly solution made specifically for client’s requirements.

Client testimonials

“We are using their solution and it has improved engagement across all our teams. This partnership with Trinetra has improved our efforts in strategic marketing initiatives and the communication by managers and field executives. Streamlining workflow for efficiency, we have given a more personalized service to customers and dealers.” – Head of Marketing

To get a better understanding of the solutions that TRINETRA offers, a demo can be arranged at your request. We will be also happy to contact you and discuss your requirements as soon as possible.

Know more about Trinetra iWay’s applications and modules by going through our website.

Potential Mobile Field Force Solution enhances On-Field executives to be aware of collection dues in advance to collect payments on time which increases cash in-flow.

Introduction

The client who approached us hails from the home appliances sector and caters to a vast population of customers. A leading player in sales and service of appliances, like water purifiers and washing machines, they have a market extending all over the country. They wanted to improve upon their sales and service operations besides improving the communication between on-field teams for improving the efficiency of both their field service and field sales executives working across the different locations they cover.

The Problem Outline

The client-focused on the home appliance segment has teams of field executives to look after the sales and service of their product portfolio, working in a competitive market, spread over large geographical zones. To improve the efficiency of their field executives involved in sales and service, they were on the lookout for a software solution to address their pain points and improve sales and service operations. The client wanted their On-Field Executives to be aware of collection dues in advance, to collect payments on time which will help increase cash in-flow for the company.

Further, the managers wanted to have a quick analysis of the service request on the go, to derive a solution easily in a working day. They wanted to have the complete progress of the service schedules with remarks at hand at the end of the day and to confirm that the customer is satisfied with the service with ratings

Service managers wanted to get an accurate update of the services completed for each and every zone covered by the service technician. This also confirmed that their executives have visited the customer at the location as per the plan or Schedule. The client wanted to quickly improve the consistency of service closures across all zones. The managers on the go, using the software, should be able to instantly support with the best solution to the field executives. Managers also wanted to organize a clear structured hierarchy for the field force teams with an automated mobility solution.

The Solution Summary

The Trinetra team after the briefing set out to address the pain points, so they offered a customized and optimized solution to the client. Trinetra’s field executive management solution was offered as tweaked to their requirements and to address their pain points effectively. The client is provided with an exclusive platform to get an updated schedule summary & reports of the field force teams at the end of the day.

The client could Improve on customer satisfaction and generate more new repeat & referral orders even during the critical COVID-19 pandemic situation. The solution makes the field executives aware of the history of solutions provided to different complex service requests to make service calls more effective. Managers can manage and monitor all the Schedules generated, tracking with location and progress of the Schedules on a real-time basis. With mobile app support, On-Field Executives can see data on collection dues in advance of the visit, collect payments on time, and help increase cash in-flow.

The domain expertise gained in field force solutions implemented in Pan-India and Middle East markets provides real-time exception handling of the executives, effective schedule summary reports, and productive schedule management, with instant customer support and related reports. The software application provided to the client incorporates a user-friendly solution made specifically for their Water Purifier service vertical.

Outcome / Result

• A distinct platform to get updates on sales/service schedules, plus summary reports of the team with customer feedback.
• Improve customer satisfaction helps to generate more repeat orders
• Makes executives and managers aware of on-field tasks/achievements on the go
• Helps to make self-proactive action plans to achieve better results.
• Effective & user-friendly solution made specifically for client’s requirements.

Client testimonial

“This partnership with Trinetra has changed our approach to executing service-oriented delivery across the company. It has improved the dynamics of how we engage with our customers by our managers and field executives. With Trinetra’s solution, we have streamlined workflow for efficiency and given value-added service to customers and dealers.” – Head of Service

For a better understanding of the customized solutions that TRINETRA can offer, request for a demo and it can be arranged conveniently. We will be also happy to contact you to discuss your requirements, as soon as possible.

Get more details about Trinetra iWay software applications and the related modules by visiting our website.

Automate daily field team’s business process to provide the best solution with a ball-park estimation for on-table sales closures.

Introduction

The client who had a large service field force operating across the country approached us to resolve their challenges and pain points with the help of resourceful field force management software. They needed an application to assist their sales and service executives on the field with updated information to improve their performance and reach the set targets The client which focused on the home appliance segment, like washing machines, has teams of field executives to look after the sales and service of their product portfolio, but working in a competitive market, spread over a large geographical area.

The Problem Outline

Considering the challenges and pain points of the client, the solution should provide a platform to know the overall efforts for their requirements quickly and to address the difficulty faced by the managers related to help on-the-spot ticket closures. The solution will help to take quick action to close the order/call with a quick turnaround time. The client desired to have an automated solution that would convince the customer quickly and estimate quickly the time needed for complex requirements in a competitive market. Executives needed to confirm that the customer is satisfied to close the ticket on the spot and to get support from managers quickly for a quick resolution. Further, the service manager wanted to have a quick analysis of the service request on the go, to derive a solution easily in a working day. The software has to automate the daily field team’s business process to provide the best solution with a ball-park estimation for on-field sales or service ticket closures.

The Solution Summary

We conceived an automated solution based on our Field Force Management software that would help field executives to convince the customer quickly and to have the job estimate quickly done for complex requirements, in a competitive market. The client wanted to quickly improve the consistency of the service calls over their Pan-India operations. We offered a customized and optimized solution field executive management solution that was tweaked to their requirements and addresses their pain points effectively.

They sought to support their field executives instantly helped by their managers with the best solution while on the go. Managers organize a clear structured hierarchy of field force teams with the intelligent mobile field force solution. They are provided an Exclusive Platform to get updated on the schedule summary reports of the teams at the end of the day.
The solution also helps to improve your customer satisfaction and generate more new repeat & referral orders during this critical COVID situation. Make the field executives aware of estimates of requirements requested by customers in past to be prepared for tasks. Managers can manage and monitor all the schedules, tracking the location and progress of the schedules on a real-time basis. A user-friendly solution made specifically for sales and service requirements for the washing machine market.
It is based on domain expertise in field force solutions implemented Pan-India in other instances. The solution offers real-time exception handling of the executives, effective schedule summary reports, and productive schedule management with instant customer support and response.

Outcome / Result

• A distinct platform to get updates on sales/service schedules, plus summary reports of the team with customer feedback.
• Improved customer satisfaction helps to generate more repeat orders
• Makes executives and managers aware of on-field tasks/achievements on the go
• Helps to make self-proactive action plans to achieve better results.
• Effective & user-friendly solution made specifically for client’s requirements.

To understand better TRINETRA’s customized solutions, request a demo and it can be arranged at your convenience. We’ll are only happy to contact you to discuss your requirements, and as soon as we can.
Read more on details of Trinetra iWay software applications and the related modules by visiting our website.

Organized and Structured Mobile Field Force Solution enhances On-Field Technicians to adhere to the committed quality with a quick turnaround time to increase the customer satisfaction by 80 – 90%.       

 Introduction

The client who Is a manufacturer of spares has a large service team in the field to attend to the calls of their customers covering the length and breadth of the country. They approached us to solve some of their problems in managing their service field force deployed across the country. The client wanted an automated solution to resolve the service tickets raised by customers during the contract period. The software application they were looking for would assist the service teams and the management in resolving the service requires more efficiently with a focus on the automobile spares and kitchen equipment industries they are catering to over large territories in a competitive market.

 The Problem Outline

Our team was considering the pain points and problems presented by the client to develop the automated solution to provide an instant solution to tickets raised for service. The solution should have the details of spares that have to be provided to the client service call and to confirm that the customer is satisfied when the service is completed. The application would support the service managers to close a high count of tickets per day.

The solution would provide the platform to update/know the spares required for a service ticket closure and also addresses the difficulty faced by the service engineers that is related to the ticket closure immediately. Thus the software will help to take quick action to provide the best solution for a customer before any competitor interference. The software they are seeking is an organized and structured Mobile Field Force Solution that enhances On-Field Technicians to adhere to the committed quality with a quick turnaround time to increase customer satisfaction by 80 – 90%. Field Service Executives needed to confirm that the customer is satisfied to close the ticket on the spot with the help of the application.

 The Solution Summary

Based on our Field Force Management Software we customized an automated solution for the client that would quickly improve the consistency of the daily ticket closure counts in their Pan-India operations. The software solution made for them would get support for field executives instantly by managers with also best solution on-the-go to resolve the service ticket raised.

The software would also organize a clear structured hierarchy of field force teams with the intelligent mobile field force solution deployed. This solution works on an exclusive platform hosted on the internet and helps to get updated info on the schedule summary reports of the field service team at the end of the working day.

The application would improve the customer satisfaction levels with the quick closure of tickets raised for executives on the go. The customized and optimized service management software would make the deployed field service executives aware of spares in hand to help provide the expected date of closure of tickets raised. The solution is a user-friendly solution made specifically for your industry vertical with domain expertise in field force management.

Outcome / Result

• Manage and Monitor all the schedules, tracking with location and progress of the schedules on the real-time basis
• A user-friendly solution made specifically for your industry vertical
• Use the Domain expertise in field force solutions implemented PAN-India
• Real-time exception handling of the executives, effective schedule summary reports and productive schedule management with instant customer supports

Get a better understanding of TRINETRA’s customized solutions. So, request a demo and it can be arranged at your convenience. We’ll be only happy to contact you to discuss your requirements, and that as soon as possible.

Read in detail about Trinetra iWay software applications and the related modules by visiting our website.

Intensify your schedule plans on the go, with an intelligent field force application that boosts the executive’s daily customer visits, adhering to internal business rules.                                                                                                                                                                                                 Introduction

The client who is a manufacturer of household products and kitchen equipment has a large sales force working in the field. They attend to customers covering the entire country. The client had approached us to resolve some of their pain points in managing their field force deployed Pan-India. They needed an automated solution to provide their sales executives with data on new product details instantly at their fingertips, even when at the customer place to bag orders effectively.

The Problem Outline.

The Trinetra team then discussed the pain points and problems explained by the client. The team had to develop an automated solution for the client, which had to provide the best field force management solution to access data and details of new products instantly, even while at the customer’s place. The sales force management solution should have all details of products preferably via mobile app and confirm that the customer/retailer is satisfied with the sales call and details provided by the field executive.

The user-friendly field force management application would support the managers to schedule the visits efficiently and to close a high count of deals per day. The Salesforce management app would also have the details of the stock of products available in warehouses to commit to the customer details related to delivery.

The Solution Summary.  

Based on our Field Sales Management Software we customized an automated sales employee management solution for the client that would quickly resolve the issues of their field sales team. The sales team empowerment solution provides a platform to know the pricing of the product and to take instant orders from the customer’s place. The application also addresses the difficulty faced by the sales executives related to daily schedule planning and to quickly improve consistency of daily schedules in closure counts, in the PAN-India operations. This software would get support for field executives instantly by managers with a quick best client-centric solution for on-table order conversion The solution helps to take quick actions to provide the best solution before any competitor interference.

The software would also organize a clear structured hierarchy of field force teams with the intelligent mobile field force solution deployed. This application works on an exclusive platform hosted on the internet and helps to get updated info on the schedule summary reports of the field executives at the end of the working day. It would Improve the accommodation of ad hoc dealer schedules on daily basis in the already planned daily schedules. The customized and optimized app makes the field executive aware of product stocks in hand, to provide the expected date of delivery after order placement.

The software helps to Manage and Monitor all the schedules, tracking with location and the progress of the schedules on a real-time basis. We provided the client a user-friendly solution made specifically for the industry vertical with the help of our Domain expertise in field force solutions implemented PAN-India earlier.

To get a better understanding of TRINETRA’s customized solutions you can, request a demo and it can be arranged at your convenience. Our team will be only happy to contact you to discuss yours as soon as possible about your requirements. Get more information and detail about Trinetra iWay software applications and the related modules by visiting our website.

Expectation-based schedule management with temperature updates on the go helps the delivery team to take proactive self-action steps to reduce 90% of product wastage during travel.

Introduction

The client who is a supplier and transporter of fresh foods to various refrigerated outlets and chains was facing difficulties in delivering food products of the right quality. The client approached us to resolve this issue as the damaged food products will cause customer dissatisfaction and higher operating costs. The client was seeking a solution as they have a vast delivery network catering to a large customer base and could not afford to lose their market share. The right fit would be GPS-enabled software with real-time temperature updates, enabled for tracking and monitoring the products and delivery personnel, which we could provide as a software application.

The Problem Outline

Our team took a briefing from the client to identify the pain points and challenges they were facing. The foods are not being delivered freshly to the customer due to negligence and a drop in temperature of the cold box during travel. This also resulted in high operational costs due to damage of foods during multiple deliveries done by a single delivery person. Another problem is the client was not able to confirm that the customer is satisfied with the delivery. The solution also needed to quickly improve the consistency of the daily on-time delivery plans/schedules for their PAN-India operations. The mobile field force management software they needed has to support field delivery executives related to the real-time updates of the temperature in the bike cold box. It would enable the management to take immediate action steps to avoid damage of goods due to temperature breaches during travel and due to changes in the delivery schedules.

The Solution Summary

Based on our Field Force Management Solution we customized the software for the client to quickly improve the consistency of the daily operations. The exclusive platform would get updated on the daily delivery summary reports of delivery teams at the end of the day. It could also improve the accommodation of ad hoc delivery schedules on a daily basis in the already planned daily schedules. The field force management system can make the field executive aware of the temperature of the delivery box during the travel, to avoid unnecessary damages of foods before completing the delivery.

The solution we provided can manage and monitor all the schedules, tracking with location and progress of the schedules on a real-time basis with temperature updates also. We have developed a user-friendly solution made specifically for their industry vertical tapping on the domain expertise gained in field force solutions implemented at the Pan-India level. As the management system works on an internet-based platform, there is scope for scalability as the company plans to grow.

The application would improve the customer satisfaction levels with quick updates for executives on the go. The customized and optimized field staff management software would make the deployed field executives aware of the updated schedule management and plans.

If you like more details about TRINETRA’s customized solutions, kindly request a demo and we’ll arrange it at your convenience. We are only happy to contact you for any discussion on your requirements at your convenience.

For more information on Trinetra iWay software applications and all the related modules, access them by visiting our website.

Highlights

• 15+ countries implemented with 13,000 active mobile app users
• Improve the daily qualified client delivery counts percentage
• Improve executives’ management and visibility by 60%
• Improve delivery management by 70%
• Improve productivity and benefits by 90%
• Organized and Professional Management of your delivery team
• Improve time management by 40%
• Improve customer satisfaction by 90%