The ways you can improve your field service team’s productivity.

A company’s customer service department may find it difficult to evaluate the productivity of the field service team without relevant data. But customer service metrics are an important tool to measure the productivity of the field service workforce. The company that deploys on-field teams can be supervised to a limited extent. The right way is to track your on-field team constantly with real-time communication, to get accurate metrics from their activities, and to address the basic pain points in managing the field force.

Get the whole picture. Usually, when the field service teams are assigned jobs for the day, they are unable to adapt to quick changes or reschedule in their calendar. If they are tracked and reassigned their service tasks promptly, a lot of time and effort can be saved for all stakeholders.

A study found that 5% to 10% of jobs get canceled in a day and 20% to 30% of all jobs either get longer or shorter times than expected. The solution lies in investing in a field service management software integrated into a mobile app. The application is designed to support mobile resources management on a large scale online.

Track your on-field Team in real-time. To resolve the challenge or issue of losing time in between service calls, you can use the management software and adopt practices to efficiently dispatch teams using telecommunication and GPS tracking. Make Schedule changes in real-time to close gaps and keep the teams productive all day, dynamically responding to customers as needed.

Field service metrics for cancellations and urgent jobs. Another pain point is missed opportunity and lost time on the scheduled calls. Companies need to schedule the gaps when urgent jobs arise, that need immediate attention. They should take into account the number of cancellations that typically happen daily to balance the under-booking and overbooking of service calls, using the software.

The full Business Picture & Forecasting. Another factor is to get the full business picture in the field service forecasting process. Apart from the traditional factors such as power outages or weather, marketing promotions and community events can have an impact on forecasting. Goings on in departments other than customer service also should be taken into account to not miss forecasting targets. Smart forecast planning with the software will reduce costs of overtime and contractors and have extra resources on-hand during peak times.

When developing a forecast, the service team should contact every department in the company, especially the sales and marketing executives to study local patterns. Take into account sporting events, local holidays, regional events, national events, etc. to help with your field force forecast plan.

Incorporate technology with management. Although your field service team is not nearby, use technology to track and keep up metrics to revert inefficiencies and ensure customers are not kept waiting. Invest in a versatile field service software that can make changes dynamically in real-time throughout the day. Adjusting the metrics tightens up the time lost and gets the broader picture so can detect local patterns affecting demand.

A field force management software can stimulate the expansion and growth of a company, owing to the scalability of the software and its features that enhance productivity for managers and field executives, by improving scheduling, effective monitoring, and updating the status of field workers and their operations, simply by clicking on the UI. The app’s photographic documentation feature saves time and eliminates paperwork.

Therefore, a field force management software that can be integrated with the existing marketing system and can be linked with a customized mobile app, will be the answer. The mobility solution does effective tracking of sales and service teams on the field, which is given a journey plan and Schedule to follow.

Trinetra iWay’s field service management is customizable, mobile integrated, scalable, and a flexible web-based system that also supports Attendance & Leaves Management, will manage and automate Work Order Management, Dashboards & Reports, Scheduling of Tasks, Invoicing & Payments, and customer portals. It also addresses Location & Time Tracking, Order Scheduling and Dispatching, Data Repository, Invoice Processing, Customer Feedback Databank. To find out more browse through Trinetra iWay’s website or ask for a demo for clarity.

Field Employee Tracking Software for Fertilizer’s Field Force Empowerment

Fertilizer till today remains the most expensive input for farmers in India. Marketing of fertilizers is a vital exercise in the agricultural economic system of the county and they help to push up the yield of agro products. however, the prices of fertilizers keep fluctuating, depending on demand and supply besides other factors in production and logistics.

However, the digital transformation can be leveraged by fertilizer companies by using software and mobile applications to manage and connect all the on-field sales executives in real-time anywhere, with updated info on fertilizer products, such as price and stock availability, when calling on potential agriculturalists. Fertilizer companies that deploy their workforce at various locations and sites in the field are surely in need of a system to track them remotely and monitor the progress of field operations and tasks.

Therefore, a field employee tracking software that can be integrated with the existing marketing system or supporting application will be a game-changer. The system can be linked with a customized mobile app, which is integrated with the mobility resources solution to further enhance the capabilities of the field force. The mobility solution helps in the effective tracking of sales and service teams on the field, who have a journey plan and Schedule to follow.

Let’s see how the field employee management application can empower field executives and promotion in the market.

• The field executives can offer samples to farmers or dealers and also book orders on-field via the mobile app.
• The field executives can interact with farmers and demonstrate product features using the smartphone app, with graphics, text, or videos.
• They can take part in fairs or events on short notice, as they have up-to-date info at hand and can book orders on the spot.
• A professionally designed website with mobile compatibility will greatly support the sales & marketing of executives and their operations on-field.
• Connectivity between dealers, retailers, and distributors of the fertilizer company helps to share data and content in real-time.
• With the content available online, the company can promote the products and offers via popular social media platforms and update the social media page aptly.
• Referrals for promotion can be a great support. Enhance your campaign with the referrals obtained from clients, associates, partners, etc. Even family members, relatives, and friends can be involved in the promotion.
• As the company has a digital web presence, the advertising campaigns can be supported by blogs containing updated, relevant content and valuable articles on fertilizers and farming.

A field employee management app can pave the way to the expansion and growth of the company due to the scalability of the software application. Its features enhance the productivity of both managers and field executives, by improving scheduling, effectively monitoring the status of field workers and operations, with just clicks on the UI. Photographic documentation can save time and paperwork.

Trinetra iWay’s solutions and modules simplify field employee management for companies. It offers a customizable, mobile integrated, scalable and flexible web-based system that also supports Attendance & Leave Management. This field employee management software can help you to automate and streamline on-field tasks and processes with real-time scheduling and delivery.

The field force automation solution improves performance, will manage and automate Work Order Management, Dashboards & Reports, Scheduling of Tasks, Invoicing & Payments, and customer portals. It can address – Location & Time Tracking, Managing & Communicating with Field Technicians, Order Scheduling and Dispatching, Data Repository, Invoice Processing, Customer Feedback & Databank. Find out more details from Trinetra iWay’s website or ask for a demo.

As we move towards building the recovery from the Covid-19 crisis, we look to a world of digitization which enables the engagement of customers without human interaction. The field service management which took to dealing customers face to face or in person has changed flip flop. Although the face to face option is long been preferred and acknowledged by businesses everywhere, the new normal now face in 2020 has changed the rules of engagement drastically.

However, we can’t underplay the importance of human interaction that field service visits provide but it surely can be supported by a digital initiative in the present circumstances where the demand for contactless service calls is up alongside a background of reducing costs and expenses in service.

A Tool That Becomes a Competitive Advantage . According to industry experts, as digital experience turns more ubiquitous, field service management software has become a dedicated tool to engage customers for continuance of the company’s brand equity. As digital applications become a critical tool in communicating with the customer, Companies that had been able to deliver a memorable service during the pandemic can support their recovery plan with this competitive advantage.

A Tool That Creates Value Addition. Experts opine that Automation helps to reduce the burden at lower levels that don’t add value to the service directly. The human operator is important to do innovative problem solving by understanding customer requirements. Using the soft tool, service teams don’t lose sight of the customer, with remote monitoring and maintenance capabilities. The proactive strategy is predictive service delivery, and not reactive service, is essential to value creation. Field force automation software can use data analytics to predict in real time and alert service teams of potential problems and also improve customer satisfaction.

Optimisation of service and life of equipment. A Forrester report says that 40% of companies are not sure if they are retiring equipment prematurely owing to lack of data insights. This is where the digitisation and software can help field service teams to proactively help customers to optimise equipment life. Analysing service data will give the service team the info to offer advice and recommendations to customers. This positive customer engagement can lead to an upgrade of equipment, or renew service contracts, thereby building value and a bond in tandem. Communication done by service staff is key to building a presence and trust in the customer’s mind.

Meeting the Shift in Customer Preferences. The digitization of our world has brought increasing in-built or embedded capabilities in sensing and data collection of equipment can be communicate to service teams via technology, like a customised mobile app, when it’s connected or even in real-time by a versatile service management software. The field service technician is thus furnished with all necessary information, like better customer knowledge and history of service, etc., valuable to deliver a better experience at the customer point, especially when the call is scheduled as per the restrictions being observed during the pandemic situation.

Remote Engagement & Limiting Visits. Remote diagnostics through voice or video sessions uses latest tech, and now increasing preferred. Although a screen and voice presence, it offers a virtual presence of the technician via video and voice instruction delivered using software resources. So, investing in tech with customer centric management and communication can limit visits and enhance the non-site experience.

Automation of field service aims to schedule and execute service on site while managing social distance. It can minimise the count of visits by putting the right technician to attend that complaint or issue. Location tracking with arrival notifications enable customers to be the point of service at a predetermined time and reduces points of contact.

Learn about our products, via our  website. Or ask for a demo for better understanding.

Over time, technology has come to play a key role in field service management. The changing needs of markets and customers have evolved the erstwhile field service management into a highly automated digital system, enhanced by IT applications. The systems have shown increased understanding of challenges that field service organizations are now facing in the post-pandemic scenario.

Post-pandemic scenario.

Face-to-face dealing has long been the accepted way by businesses everywhere, but the new normal forced in 2020 has altered the rules of engagement radically. As recovery from the Covid-19 calamity gets on, we see more digitization for engagement of customers, with the bare minimum of physical interaction. Today’s pandemic-centric environment has made organizations rethink what field service means in this context. But they all agree the show must go on. There is mission-critical staff in many industries, such as communications or utilities, that must continue to support various infrastructures maintained by different industries and organizations.

Get ready for Field Service in the New Normal

Some challenges ever-present is data in different systems not consolidated to get a view of the history of an asset and information about the customer involved. Safety is another issue to be considered for staff and customers alike; to continue mission-critical maintenance even in uncertain situations. We take every precaution possible to mitigate any potential risk but still operate effectively. Companies must prepare for a remote operating environment to minimize person-to-person interaction.

To handle the challenges and backlogs amassed during Lockdown.

• Besides finding ways to work quickly and safely, the challenge is the build-up of backlogs during the lockdown, that have to be cleared to move ahead.
• The field force management software platform can have processes automated as much as possible and let service executives attend only exceptional cases.
• Automation helps to free up time for the field executives or technicians. It also goes far to help remove most of the essential daily tasks in the workflow, to be back on track again.
• Elasticity in the workforce is an attribute needed in 2020, in light of the unpredictable availability of resources in general.
• Access to information is essential, either to use remote service delivery or for the technician at the service delivery point.
• Other ways to improve service delivery are involving a call-center service, digital engagement tools, knowledge management, and even self-service. Many options depend on cost factors and the nature of the issue.

Catering to changing Customer Preferences.

Digitization gives increasing in-built capabilities in data collection that can be sent to service teams via a customized mobile app, when connected, even in real-time, by a versatile service management software. The field service technician is thus equipped with all necessary info, like customer profile, history of service, etc., all valuable to deliver a better service for the customer point remotely or when scheduled as per restrictions as per post-pandemic state of affairs.

Remote Engagement & Limiting Visits.

Remote diagnostics through voice or video sessions are now preferred. A virtual presence of the service technician via video or voice delivered via software resources, help limit visits but supports the on-site experience and customer-centric management.

Automated solutions aim to deliver service experience on-site while managing social distance. It can minimize visits by selecting the right technician to attend to a complaint.  Automated arrival notifications help customers to be at the point of service at a fixed time to help reduce points of human contact.

Remote First Approach as Default.

Forced by circumstances the remote first approach as default has to be adopted for service delivery. The physical presence of service personnel on-site is now at a premium, owing to various reasons. This also depends on what product or asset has been sold or in use with the customer and their expectations. Allowing remote connectivity or remote service first priority could help to reduce downtime quickly. Timely preventive maintenance done remotely results in maximum uptime.

All about our mobile field force solutions are available on our website. You can also ask for a demo for a better understanding.

A web-based mobile field service software will support service teams anywhere by gathering data from assets directly on issues to fix remotely or to fix it ‘first-time right’ at the site.

There is an increasing trend in adopting remote services and many field service & sales organizations have already embraced this methodology. The advancement of technologies has also enabled this methodology.

In recent year the has seen many turbulence in it economic operations and as a response to this more organization have adopted such solution and found its positive benefits.

Remote Monitoring and Diagnostics system.

One of the major benefits of a remote diagnostic tool is the ability to enhance the triage process for managers to assign the right job in priority to the right person. Therefore, when a customer typically calls to report an issue, they may not be specific or clear about the fault. This does not help in fault identification but the tool can be useful as remote diagnostics will be able to get related information or data from the machinery directly for analysis and evaluation in real-time.

Advantages of the online system.

• This data obtained will help the staff at the help desk in an office in fault diagnosis and determine whether a site visit is required or a voice or video engagement.
• Even when service personnel goes to the site, they will be in a far better mind to expect what they are going to face.
• The customer in turn gets their product or asset up and running much faster via this process, thereby increasing the first-time fix rate which is a critical KPI for organizations.
• Modern diagnostic tools have the ability to harness the data from the assets at the site via the IoT devices and integrate it into a cloud environment for further use.
• Another advantage is this system can reduce the training period and efforts of the field service engineers or executives.

Remote diagnostics software has one part to support the remote assistance team who can simply log in to the application to help the customer. The other part is for data analytics to help diagnose a problem. Data can be used for the predictive analysis required for maintenance and interventions, to reduce downtime and get better uptime of the assets.

 Catering to trends and changes in Customer Preferences.

The present disruptive events and the global crisis have brought about the new normal (considering the post-Covid19 situation) affecting the future. The role of IT, the internet, and wireless technologies have taken a critical role currently as part of a digital platform to engage all stakeholders.

Field Service/sales Management software has come to play an important role. In the context of social distancing and remote working the software has become preferred by organizations and customers. This falls in place with the trend in digitization and virtual workplaces.

Limiting visits and improving Remote Engagement is possible by using software for remote diagnostics. It can reduce the physical visits of field service executives and is a tool for collecting valuable data that also helps in preparation for voice or video sessions prior to a visit. More businesses are now adopting this methodology.

Know more about our mobile field force solution from our website. For better understanding, you can also request a demo from our team at Trinetra iWay.

A web-based, integrated software, to support field executives working anywhere, will automate and streamline the process for higher efficiency.

Field service team management is not easy in our competitive markets and the ability to offer great service to your customers and after-sales care to your products, cannot be substituted by anything else. However, maintenance costs, operating costs and loss of time on road, all can take a toll on the profit margins.

Fortunately, a field service team management software offers you ways to optimize field service activities and also save you substantial money in the process over time.

Cuts down Operating Costs

From streamlining workflows, automating back-office operations, to reducing paperwork, field force management software has become a digitally automated tool to help you save time and costs. Changing over to a paperless contact system can really help you improve efficiency.

The software can also help cut travel cost by planning more efficient customer visits, with smart scheduling, reducing repeat service requests and above all improves customer satisfaction. Field service staff can communicate directly with customers on site, regarding billing or scheduling which adds to customer satisfaction.

Saves Time & Money

Field service team management software saves time in a lot of different ways, such as, by smart scheduling and dispatching, to optimize employees’ time at work, on the field, based on availability and other factors. GPS tracking technology and mobile app integration can also facilitate this area of company operations. Everyone in the company can save time spent on small tasks, to focus more on the core business and operations.

Better Work Flow

The Field Force Management App can be integrated with a company’s CRM in existence. This will help your field executives to get quick access to customer database and other data-driven information needed. The CRM can help automate many standard procedures. It can trigger service reminders, system updates, schedule follow-up, send customer surveys, update customer call log and much more, thus improving workflow.

Drives up Efficiency

The Field Service Team Management software has the invaluable task of boosting efficiency. The deep integration with the business system, eliminates paperwork, helps better planning & lessens time spent in each task. It eradicates the silos that typically is a challenge for companies with several verticals and peers. Time saved while switching between systems will help the software to pay for itself in the long run.

Integrates Mobility solutions

By providing dispatchers and operators with training on detection and diagnosis, may enable you to save time and costs, freeing up technicians or executives for other priority tasks or pressing jobs. With the help of telecommunications technology, the service technician or field executive will be empowered with mobility solutions deployed on wireless devices, like smartphones.

The Trinetra iWay app has created a revolution in the way we work professionally or personally. It is also possible now to diagnose, detect and fix issues via the communication network or channels to some extent, promoting remote and contactless service and interactions as seen in the new normal.

To know more about our mobile field force solution reach our  website. Get a better understanding of our products and please request for a demo. Our Trinetra iWay team will be happy to assist you or partner with you.

Field Sales Rep Location Tracking Software for every Sales Rep Team Empowerment

The internet hosted, mobile app integrated solution supports field executives working anywhere in sales and service, by automating the process for higher efficiency & cost-savings

Field sales reps get many incentives to achieve their sales targets, but a study has found that that 45.4% of sales professionals fail to achieve their targets. So, the perks and incentives alone are not enough to improve sales goals. Therefore, it is obviously the value in utility that is important to develop the pull of a product or service, from the perspective of the buyer.

Nonetheless, there’s another catch as value is not the same for every person. It is the sales executive or salesman who can identify what value a prospective buyer or customer is looking for and has to make decisions accordingly. So Sale is a mix of quality relationships, sales experience, data, network, and decision-making.

Widespread digitalization

However, the digital transformation is causing digitization, which is getting widespread and has empowered many varied professionals across sectors. Many companies have deployed software applications and mobile apps to manage and digitally connect the field sales executives and salesmen on the field with the parent company. They are thus empowered with real-time data updates and communication channels that are integrated with their existing sales and marketing system or (ERP) solution.

Choose the Right Field Sales Management tool

Field sales executives have a list of tasks ahead of them on a routine/daily scheduled basis. But they are most often than not exposed to unforeseen events and issues that could be hampering their sales operations and their performance too. So to efficiently manage and also prevent such unforeseen events it is good to choose a suitable and customizable field sales rep monitoring software application.

The software is a powerful field sales rep management tool that can improve your operations and planning to gain control over unforeseen events. The solution can help to resolve problems related to rescheduling, shift rotation, last-minute changes, or conflicts or issues.

Digitally allocate territory

By assessing territories that the field sales executive or salesman is familiar with or prefers managers can increase moral and collaboration, assigning it without overlapping or spreading too wide using the field sales force management tool. The integrated mobility solution can easily update and monitor the activities of the field sales reps using tech like GPS and integrating with a mobile app for portable devices with the sales teams on the go with help of digital maps.

Mapping & Route planning

The field sales rep location tracking software is useful in optimizing route planning that contributes more than reducing overall expenses or being used as a tracking system. An advanced route planner can increase field sales, productivity, safety, and boost performance. Field sales representatives can assess multiple routes to choose one that is best suited for the tasks.

Documentation, invoicing, and payment

Invoicing and payments are key milestones in sales activity and closure. The solution has the ability to instantly generate proof of purchase, collecting digital copies of documents, to speed up the sales process. It saves time for the field sales representatives and makes the work easier for the back office. Providing such tech with field sales management support to sales reps empowers them to achieve better in lesser time, helping increase job satisfaction and reducing attrition.

Takeaways from the solution

There is no alternative but to empower your field sales rep teams to earn revenue and profitability in the competitive sales scenario we face. The field sales professionals need to collaborate, develop a culture, and do informed decision-making for success. By leveraging technology like the field force management software it is possible to build and empower such field sales and service teams to achieve targets and strategically push up revenue and growth.

To learn more about our mobile field force solution browse our website. Get a better understanding of our products and please request a demo. Our Trinetra iWay team will be happy to assist you or partner with you.

A Field Service System that’s integrated into a web-based software, generates data to support metrics and analytics for managers to monitor field executives working anywhere, helps to automate tasks and streamline work for higher efficiency and growth.

Businesses and enterprises are pursuing the digital transformation drive going on across the world and field services are no exception to this digitization process led by the IT industry. Applications with Data Analysis and dashboards are used to discuss metrics and analytics for business development.

Data & Analytics offer Insights

In-depth field service analytics tools are available to even small independent service business owners. Field service team analytics and the abundance of data and insights help to leverage and improve business operations and profitability. When choosing your mobile field force management software, you need to focus on some key metrics to monitor and manage your field service teams and their tasks or jobs.

By monitoring these metrics using your application that works on mobile devices, you can get to know the operational inefficiencies happening and take steps to rectify them which will drive a positive impact on profitability. A field service team management system is the main tool for data gathering and analysis.

Internal & External Metrics

Analytics can define and reveal crucial metrics and it offers transparency into every aspect of the operations in the business. The field service team management software can gather data to improve job allocation, follow-up, updating, and team performance. This transparency can help to correct deficiencies and improve the revenue streams.

The idea of creating both internally focused and externally focused performance measurements or metrics is actually important. For instance, jobs per day, problem resolution time recorded and customer satisfaction index will show the strength of the field force management system’s metrics.

Studies have revealed benefits of the use of analytics and metrics in field force automation software –

• An increase in technical team efficiency
• Improvement in cost tracking for profitability
• Higher dispatching and scheduling efficiency

Some key performance metrics that help improve your service team management are as below –

• Average response time. Monitoring puts the goals against the average number of service tickets closed. Estimating the average response time can help fix up more service tasks into a workday.
• First-time visit success rate. Your service team member should ideally complete the job or task in one visit and not multiple times for the same issue for better productivity. Dispatch the right person for the job with the right data to improve this metric.
• Average time to complete job/task. Measuring the average time your team needs to complete an entire service job cycle is important. This performance metric will help you to analyze the service team’s workflow and also help to improve efficiency and handle payments/invoices with minimal paperwork.
• Monitor repeat visits. This metric helps you to count the repeat visits done for a job within a set timeframe. A high rate actually calls for reviewing how you dispatch and schedule personnel to a job or the skill set required.
• Service Contract uptime. The percentage of problem-free operation time of your installed equipment covered by the maintenance contract, against the number of service calls, will indicate whether you need to re-examine installation or quality of supplied parts or any other discrepancy.
• Cost per lead. This is determined by dividing the total number of sales leads, including the canceled ones, by the volume of closed sales achieved. If the percentage is low, it is time to review your sales or marketing practices.
• Customer retention. Retaining the number of customers you gain is an important metric. It reflects the growth of the customer base and repeats business. A long-term study on feedback will reveal steps to keep customers happy and will probably give you references.
• Tracking growth. All the metrics you record help to measure your business’ KPI (Key Performance Indicators). Tracking this data will help your growth, simultaneously reveal areas for improvement to help achieve goals profitably.

To understand more about our mobile field force solution browse through our website. Get a better perspective of our products and also request a demo. Our Trinetra iWay team will be glad to assist you or help to partner with you.

The Field Sales teams on-the-go are benefited from the Field Sales Force Management system enabled with GPS tech which helps to monitor and interact with teams in real-time.

With the advent of new technologies, the way we work and do business is has changed significantly and affected by the disruptions caused by a global pandemic. Mobile technology and cloud computing have penetrated enterprises, businesses, and even homes. It has also impacted Field Sales Management software. the GPS tracking system has been integrated with this type of software application to yield great benefits for the users and management. This tool has empowered Sales Managers to track and monitor the field sales executives or teams in real-time, providing more visibility into activities, control over expenses, and insight into the workflow.

This Sales Team Activity Monitoring app helps to draw an overall picture that contributes to business intelligence. Let’s look at the benefits derived from this system.

Real-time Tracking:

The application integrated with a mobile app can record the login and logout timings of the field executives in real-time to reveal how long the employees are on the field. It can compute the hours of productivity. Additionally, scheduling of tasks can be done or altered instantly by a manager based on parameters like location or difficulty, saving time and costs.

Optimizing Routes:

Physical travel involves time costs and effort, but the GPS tracking system can help to chart the best route for field sales executives, reducing travel time & fuel costs.

Reimbursement and Rewards: Usually the field sales rep will have to report his daily activity to the office to get reimbursement or allowances. It could be time and fuel-consuming exercise. But with GPS monitoring, detailed reports can be verified with regard to time and distance done or fuel spent. This system can also help to track and reward the efforts or performance of executives.

Improved Productivity:

The application offers the field sales force relevant information, access to marketing collaterals, analytics, customer data, and insights to help them perform effectively. Real-time updates can help awareness of customer requirement changes to respond to clients accordingly. The app can improve the efficiency and productivity of field sales executives through virtual support.

Evaluate performance: The web-based field force management software can be used to get vital insights into the work and performance of every individual executive of the teams. The monitoring can offer data on the visits to customers and their time, the number of client calls done daily, and many other factors. Based on this system evaluation and assessment of employees can be done quickly.

Problem Solving Tool: The constant data inputs and updates makes the application an important tool for problem-solving. When issues arise, such as a vehicle breakdown, the tasks can be reallocated to other resources or executives and necessary help provided online to mitigate the problem.

Communication Channel: Quick communication is essential for efficiency. Customers really like updates on orders or delivery; it also helps in fruitful engagement with customers and helps solve issues faster; it also helps instant customer feedback, useful for the Sales Manager.

Automate Tasks: The Field Sales Management software can automate a number of tasks, especially if they are repetitive, administrative, or time-bound. This can help sales representatives to save time and money or effort, help with documentation, besides assisting them to follow leads, to convert and capture sales.

When GPS tracking becomes a useful sales force monitoring solution and gets integrated with the sales management software, Sales Managers get visibility into lead management and push sales closure. It can answer a number of problems besides streamlining operations for better results and decision-making. It is also helpful in training and motivating the field sales team.

Find out more about our mobile field force solution by going through our website. Get a better outlook of our software products. You may also request a demo for more clarity. Our Trinetra iWay team will only be happy to assist.

The Field Sales teams on the go are nowadays empowered with new technology and software to automate many tasks, to improve efficiency, productivity and reduce costs.

 Most businesses face a daunting task to tackle the competition that is increasing in the market. They have to deal with fragmented leads and longer sales cycles. But with the advent of new technologies and software, managers and enterprises have been empowered to overcome issues. They are also able to bring out the full potential of the field force. It plays a major role in automating the business and enabling complete control over the field sales teams. Let’s see here how it works.

Helps to Automate Tasks: The Field force automation software is capable and can automate a number of tasks, especially those repetitive, administrative, or time-bound ones. This helps sales representatives on the go to save time and money or effort. It assists executives with the documentation, besides helping them to follow leads, to convert them, and appropriate more sales.

Works to simplify the Tasks: Field force management solutions are able to deliver positive results, because of their ability to access real-time data and provide vital information to coordinate sales tasks. The system is getting smarter enabling the field force managers to automate the complicated tasks that earlier caused issues.

Access Data Instantly: Networking has made possible easy access to a cache of real-time information. Field force management software is now able to collect and access the many different types of data required. One main benefit is to track field executives by pinpointing their location using the GPS tracking feature.

Integrating with Other Systems: The field force management software has evolved to integrate with the existing systems of a company. Some integrations are with CRM, ERP, and Business Intelligence. This Integration provides different functionalities, such as evaluating productivity, optimizing routes, providing a history of customer interaction, and much more.

The advent of Mobile Workforce: As mobile devices are quite popular in our personal or professional lives, they have simplified the way we work or do things, and field force management is not left behind. Mobile field force management streamlines work order management uncomplicatedly and provide real-time communication between all stakeholders.

Automation Reduces Errors: Salesforce management software prevents committing careless errors. When all the basic processes and information collection are automated, the data is synced across the different systems. Field executives need not record information manually and so no mistakes are made.

Tasks Performed Swiftly: A lot of activities or tasks can be performed swiftly. It may be keeping track of the various appointments, or keeping a record of the various tasks, the software gives complete control. The real-time data provided by the software helps the Salesforce managers to be well informed about all tasks and problems of the team on the field. The field sales force software has a feature to view all sales leads on a daily basis and even make the schedule accordingly.

Cost Reduction: It is possible to save significant amounts on fuel and time with efficiency. Thus the company saves costs with efficient field force management software. Cost-cutting is directly proportionate to the total benefits gained.

Customer Experience Improvement: Sales managers are able to take care of customers’ appointments and exceed expectations by managing the various schedules and resources effectively. This results in stronger customer relationships and in retaining customers

In the future, the field force management software for sales and service will see a lot of new features and enhancements with technological advancements. A field force management software like that of Trinetra iWay will bring a fresh dimension to business automation and also help scale up business operations.

GPS tech becomes a useful tool for Sales Managers and when integrated with the sales management software, they get visibility into lead management and pushes quicker sales closure. It can address a number of problems, besides streamlining operations for better results and for quick decision-making. It is also helpful in training and motivating the field sales team.

Find out more about the mobile field force solution we have developed by going through our website. Get a better outlook of our software products here. You may also request a demo for more clarity. Our Trinetra iWay team will only be happy to assist.